Groove + Retently

Send Retently email NPS surveys to customers after tickets are closed in Groove

Measure your customers' satisfaction after interactions with your support team and you'll become more efficient. Turn on this integration, and when a ticket is marked as closed in Groove, Zapier will create the customer in Retently and will send an email NPS survey to gather feedback.

When this happens...
Ticket Closed
Triggers when a ticket is closed.
TriggerInstant
automatically do this!
Send an Email Survey
Create a new contact or update an existing one, and send and trigger an email survey.
ActionWrite

Start free with email

Start free with Google

Start free with email

Start free with Google

Free forever for core features
14 day trial for premium features & apps

Supported triggers and actions

What does this mean?

Agent Invited
Triggers when an agent is created.
Trigger
Instant
Try It
- Linkedin Username
- Twitter Username
- Company Name
- Email
- Website
Trigger
Instant
Try It
Note Added
Triggers when a note is added to a ticket.
Trigger
Instant
Try It
- Priority
- Assignee
- Assigned Group
- Closed By
- Customer Name
- Mailbox
Trigger
Instant
Try It
- Priority
- Assignee
- Assigned Group
- Customer Name
- Mailbox
Trigger
Instant
Try It

- Priority
- Assignee
- Assigned Group
- Customer Name
- Mailbox
Trigger
Instant
Try It
- State
- Assignee
- Assigned Group
- Customer Name
- Priority
- Closed By
- Mailbox
Trigger
Instant
Try It

- Ticket NumberRequired
- MessageRequired
Action
Write
- Ticket NumberRequired
Action
Write
- Ticket NumberRequired
Action
Write
New Survey Response
Triggers when a new survey response is received.
Trigger
Scheduled
Try It
Company Score Updated
Triggers when a company’s score (NPS, CSAT, CES) is updated.
Trigger
Scheduled
Try It
Customer Unsubscribed
Triggers when a customer opts out of surveys.
Trigger
Scheduled
Try It
- Response IDRequired
- Response Topics
- Response Topics Sentiment
Action
Write
- CampaignRequired
- E-MailRequired
Action
Write
- E-MailRequired
Action
Write
- Field to Search ByRequired
- Search ValueRequired
Action
Search

Agent Replied
Triggers when an agent replies to a ticket.
Trigger
Instant
Try It
Customer Replied
Triggers when a customer replies to a ticket.
Trigger
Instant
Try It
- Assignee
- Assigned Group
- Priority
- Mailbox
Trigger
Instant
Try It
Ticket Deleted
Triggers when a ticket is deleted.
Trigger
Instant
Try It
- Priority
- Assignee
- Assigned Group
- Customer Name
- Mailbox
Trigger
Instant
Try It
- Priority
- Assignee
- Assigned Group
- Customer Name
- Mailbox
Trigger
Instant
Try It
- Assignee
- Assigned Group
- Customer Name
- Tag
- Mailbox
Trigger
Instant
Try It
- Ticket NumberRequired
- AgentRequired
Action
Write
- BodyRequired
- FromRequired
- ToRequired
- Assignee
- Assigned Group
- Add as Note?
- Send Copy to Customer?
- State
- Tags
- Full Name
- About
- Twitter Handle
- Company Name
- Title
- Phone Number
- Location
- Website URL
- LinkedIn Username
- Subject
Action
Write
- Ticket NumberRequired
- StateRequired
Action
Write
- CampaignRequired
Trigger
Scheduled
Try It
- MetricRequired
Trigger
Scheduled
Try It
- Response IDRequired
- Response Tags
Action
Write
- E-MailRequired
Action
Write
- CampaignRequired
- E-MailRequired
Action
Write
- EmailRequired
Action
Search
- E-MailRequired
Action
Search or write

About Groove

The simple helpdesk for SaaS and eCommerce businesses.

Learn more Help

Related categories

Customer Support

Similar apps

Help Scout

Customer Support

Tender Support

Customer Support

SupportBee

Customer Support

About Retently

Retently helps you measure customer satisfaction via NPS, CSAT, and CES surveys. Collect, analyze, and act on valuable customer feedback.

Help

Related categories

Forms & Surveys

Similar apps

Zapier Interfaces

App Builder, Zapier

Get started for free

You can't add more hours to the day. Zapier is the next best thing.

By signing up, you agree to Zapier's terms of service and privacy policy.

Groove + Retently

Send Retently email NPS surveys to customers after tickets are closed in Groove

Agent Invited

Customer Added

Linkedin Username

Twitter Username

Company Name

Email

Website

Note Added

Ticket Closed

Priority

Assignee

Assigned Group

Closed By

Customer Name

Mailbox

Ticket Moved

Priority

Assignee

Assigned Group

Customer Name

Mailbox

Ticket Priority Changed

Priority

Assignee

Assigned Group

Customer Name

Mailbox

Ticket State Changed

State

Assignee

Assigned Group

Customer Name

Priority

Closed By

Mailbox

Add Note

Ticket NumberRequired

MessageRequired

Close Ticket

Ticket NumberRequired

Reopen Ticket

Ticket NumberRequired

New Survey Response

Company Score Updated

Customer Unsubscribed

Apply Topic to Response

Response IDRequired

Response Topics

Response Topics Sentiment

Schedule a Web In-App Survey

CampaignRequired

E-MailRequired

Unsubscribe Customer

E-MailRequired

Find Company

Field to Search ByRequired

Search ValueRequired

Agent Replied

Customer Replied

Ticket Assigned

Assignee

Assigned Group

Priority

Mailbox

Ticket Deleted

Ticket Opened

Priority

Assignee

Assigned Group

Customer Name

Mailbox

Ticket Started

Priority

Assignee

Assigned Group

Customer Name

Mailbox

Ticket Tagged