Groove + Retently

Send Retently email NPS surveys to customers after tickets are closed in Groove

  1. When this happens

    Step 1: Ticket Closed

  2. Then do this

    Step 2: Create Customer and Send Survey

Measure your customers' satisfaction after interactions with your support team and you'll become more efficient. Turn on this integration, and when a ticket is marked as closed in Groove, Zapier will create the customer in Retently and will send an email NPS survey to gather feedback.

How this Groove-Retently integration works

  1. A ticket is marked as closed in Groove
  2. Zapier creates the customer on Retently and sends an email survey

Apps involved

  • Groove
  • Retently

Supported triggers and actions

What does this mean?
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groove logo
groove logo

About Groove

The simple helpdesk for SaaS and eCommerce businesses.
Learn More

Related categories

  • Customer Support

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About Retently

Retently helps you measure customer satisfaction via NPS, CSAT, and CES surveys. Collect, analyze, and act on valuable customer feedback.
Learn More

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