Google Sheets + TOPdesk
Organize new TOPdesk incidents by creating rows in Google Sheets
Easily manage and track incidents as they occur in TOPdesk by creating a corresponding entry in Google Sheets. This workflow kicks into operation when a new incident arises in TOPdesk, instantly generating a row in Google Sheets to help you log and monitor the issue. It's a seamless process that enhances your operational efficiency and ensures nothing slips through the cracks.
Easily manage and track incidents as they occur in TOPdesk by creating a corresponding entry in Google Sheets. This workflow kicks into operation when a new incident arises in TOPdesk, instantly generating a row in Google Sheets to help you log and monitor the issue. It's a seamless process that enhances your operational efficiency and ensures nothing slips through the cracks.
- When this happens...New Incident
Triggers when a new incident is created.
- automatically do this!Create Spreadsheet Row
Create a new row in a specific spreadsheet.
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Trigger ConditionRequired
Status (First or second line)Required
Category
Subcategory
Operator Group
Supplier
Try ItTrigger ConditionRequired
External Number Filled Condition
Level (First or second line)Required
Entry type
Call type
Category
Subcategory
Impact
Urgency
Priority
Operator Group
Supplier
Status (Processing Status)
Try ItTrigger ConditionRequired
External Number Filled Condition
Level (First or second line)Required
Entry type
Call Type
Category
Subcategory
Impact
Urgency
Priority
Operator Group
Supplier
Status (Processing Status)
Try ItIncident NumberRequired
Brief description
Action
Set action invisible for caller
External Number
Category
Subcategory
Impact
Urgency
Priority
Target Date
Operator Group
Status
Closure code
Feedback Rating
Feedback Message
Id
Type
Date
Operator Group
Try ItOperator Group
Try ItIncident status
Caller TypeRequired
Brief description
Request
Action
Set action invisible for caller
Entry type
Call type
Category
Subcategory
External Number
Impact
Urgency
Priority
Operator group
Processing Status
Closure code
Supplier
Feedback Rating
Feedback Message
Major Call
Linked to Major Call
Id
Type
Date
Incident numberRequired
Invisible for caller
