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Freshdesk + Quo

Freshdesk + Quo integrations

Create Freshdesk tickets from completed Quo calls

Streamline your customer service management with this efficient workflow. When a call is finished in Quo, a service ticket is instantly created in Freshdesk. This automation allows your support team to quickly address customer issues, without having to manually register the completed call. Save time, minimize mistakes, and enhance your customer service productivity with this setup.

When this happens...
Incoming Call CompletedTriggers when an incoming call is completed, including missed calls. If the call is not picked up, the answeredAt field will be null. If the caller leaves a voicemail, the recording and transcript are included; in rare cases the transcript is still processing when the Zap runs, and Voicemail Status will be "in-progress".
TriggerInstant
automatically do this!
Create TicketCreate a ticket in Freshdesk for your domain.
ActionWrite

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More things you can do with Quo and Freshdesk

Discover other triggers and actions you can use with Quo and Freshdesk

- Select Phone Numbers
  Required
Trigger
Instant
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- Select Phone Numbers
  Required
Trigger
Instant
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- Select Phone Numbers
  Required
Trigger
Instant
Try It
- Phone Numbers
  Required
Trigger
Instant
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- Phone Numbers
  Required
Trigger
Instant
Try It

- Select Phone Numbers
Trigger
Instant
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- Select Phone Numbers
Trigger
Instant
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- Task ID
  Required
- User
  Required
Action
Write
- Task ID
  Required
Action
Write
- Conversation ID
  Required
- Title
  Required
- Description
  Required
- Due Date
- Assigned To
Action
Write
- Task ID
  Required
Action
Write
- From
  Required
- To
  Required
- Message
  Required
- Mark conversation as done
Action
Write
- Task ID
  Required
- Conversation ID
  Required
Action
Write
- Call Id
  Required
Action
Search
- Call Id
  Required
Action
Search
- Select Phone Number
  Required
- User Id
- Participants
  Required
- Created After
- Created Before
- Max Results
  Required
- Page Token
Action
Search
- Select Phone Number
  Required
- User Id
- Participants
- Created After
- Created Before
- Max Results
  Required
- Page Token
Action
Search
- User Id
Action
Search
New Contact
Triggers when a new customer is created.
Trigger
Instant
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Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
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- Ticket No
  Required
- Notes
  Required
- Private
  Required
Action
Write
- Forum Category
  Required
- Name
  Required
- Type
  Required
- Visibility
  Required
- Description
Action
Write
- Forum Category
  Required
- Forum
  Required
- Title
  Required
- Topic Description
  Required
- Sticky
- Locked
Action
Write
- Name
  Required
- Email
  Required
- Address
- Description
- Phone
- Job Title
- Tags
Action
Write
- Api_docs_info
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket Id
  Required
Action
Search

- Select Phone Numbers
Trigger
Instant
Try It
Deleted Contact
Triggers when a contact is deleted in Quo. Includes the contact as it was before deletion.
Trigger
Instant
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- User Id
Trigger
Polling
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New Contact
Triggers when a contact is created in Quo.
Trigger
Instant
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- Select Phone Numbers
  Required
Trigger
Instant
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- Select Phone Numbers
Trigger
Instant
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Updated Contact
Triggers when an existing contact is changed in Quo.
Trigger
Instant
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- Task ID
  Required
- Due Date
  Required
Action
Write
- ID
- First Name
- Last Name
- Company
- Job Title
- Phone Numbers
- Email Addresses
- Share With
Action
Write
- Task ID
  Required
- Conversation ID
  Required
Action
Write
- Task ID
  Required
Action
Write
- Task ID
  Required
- User
  Required
Action
Write
- Task ID
  Required
- Title
- Description
Action
Write
- Call Id
  Required
Action
Search
- id
  Required
Action
Search
- Select Phone Numbers
- User Id
- Created After
- Created Before
- Exclude Inactive
- Updated After
- Updated Before
- Max Results
- Page Token
Action
Search
- Max Results
- Next Page Cursor
Action
Search
New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
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New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant
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Update Contact
Triggers when a user is updated.
Trigger
Instant
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- Name
  Required
- Description
- Notes
- Domains
Action
Write
- Name
  Required
- Description
Action
Write
- Subject
  Required
- Email
  Required
- Name
- Type
- Description
  Required
- Priority
- CC Emails
- Responder ID
- Status
- Source
- Group ID
- Product ID
- Tags
- Internal Agent ID
- Due by
- First Response due by
Action
Write
- Ticket ID
- Name of the requester
- Requester ID
- Email address of the requester
- Facebook ID
- Phone
- Twitter ID
- External ID
- Subject
- Type
- Status
- Priority
- Description
- Responder ID
- Due by
- First response due by
- Group ID
- Parent ID
- Product ID
- Source
- Tags
- Company ID
- Internal Agent ID
- Internal Group ID
- Lookup Parameter
Action
Write
- Email
  Required
Action
Search

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

HelpHelp

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Customer Support

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About Quo

Quo is a next-generation phone system to engage customers, collaborate with your team, and scale your reach with AI — without losing the personal touch.

Learn moreLearn moreHelpHelp

Related categories

Phone & SMS

Related Zap Templates

Create tickets in Freshdesk when new recordings are completed in Quo

Create Freshdesk tickets from new Quo messages received