Freshdesk + Google Workspace Admin

Freshdesk + Google Workspace Admin integrations

Create Freshdesk contacts from new Google Workspace Admin users

Start your automation journey by promptly adding a new Google Workspace user to your Freshdesk contacts. This workflow activates whenever a new user is registered on your Google Workspace Admin platform, and then immediately creates a corresponding contact in Freshdesk. It's a surefire way to streamline your customer service processes and keep your contact records consistently updated, eliminating manual entry and saving valuable time.

When this happens...
New UserTriggers when a new user is created.
TriggerInstant
automatically do this!
Create ContactAllows you to create a User/Customer in Freshdesk for your support domain.
ActionWrite

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More things you can do with Google Workspace Admin and Freshdesk

Discover other triggers and actions you can use with Google Workspace Admin and Freshdesk

New User
Triggers when a new user is created.
Trigger
Instant
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- Group
  Required
- Email Address
  Required
- Role
- Delivery_settings
Action
Write
- Role
  Required
- User
  Required
Action
Write
- First_name
  Required
- Last_name
  Required
- Primary Email
  Required
- Password
  Required
- Change Password at Next Login?
- Organizational_unit
- Secondary Email (Home)
- Secondary Email (Work)
- Phone (Home)
- Phone (Work)
- Address (Home)
- Address (Work)
- Alternate Email Addresses (Email Aliases)
- Employee ID
- Job_title
- Type of Employee
- Manager's Email
- Department
- Cost_center
- Building ID
- Floor_name
- Floor_section
- Recovery Information - Email
- Recovery Information - Phone
Action
Write
- Role
  Required
- User
  Required
Action
Write

- User Email
  Required
- Product
  Required
Action
Write
- User Key
  Required
- Primary Email
- First Name
- Last Name
- Email (Home)
- Address (Home)
- Phone (Home)
- Phone (Mobile)
- Phone (Work)
- Organizational Unit
- Job Title
- Type of Employee
- Department
- Cost Center
Action
Write

- Email Address
  Required
Action
Search
New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
Try It
New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant
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Update Contact
Triggers when a user is updated.
Trigger
Instant
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- Name
  Required
- Description
- Notes
- Domains
Action
Write
- Name
  Required
- Description
Action
Write
- Subject
  Required
- Email
  Required
- Name
- Type
- Description
  Required
- Priority
- CC Emails
- Responder ID
- Status
- Source
- Group ID
- Product ID
- Tags
- Internal Agent ID
- Due by
- First Response due by
Action
Write
- Ticket ID
- Name of the requester
- Requester ID
- Email address of the requester
- Facebook ID
- Phone
- Twitter ID
- External ID
- Subject
- Type
- Status
- Priority
- Description
- Responder ID
- Due by
- First response due by
- Group ID
- Parent ID
- Product ID
- Source
- Tags
- Company ID
- Internal Agent ID
- Internal Group ID
- Lookup Parameter
Action
Write
- Email
  Required
Action
Search

Updated User
Triggers when an existing user is updated.
Trigger
Instant
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- User Email
  Required
- Product
  Required
Action
Write
- Group Email
  Required
- Group Name
- Group Description
Action
Write
- User
  Required
Action
Write
- Group
  Required
- Email Address
  Required
Action
Write
- User
  Required
Action
Write
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Email Address
  Required
Action
Search
New Contact
Triggers when a new customer is created.
Trigger
Instant
Try It
Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
Try It
- Ticket No
  Required
- Notes
  Required
- Private
  Required
Action
Write
- Forum Category
  Required
- Name
  Required
- Type
  Required
- Visibility
  Required
- Description
Action
Write
- Forum Category
  Required
- Forum
  Required
- Title
  Required
- Topic Description
  Required
- Sticky
- Locked
Action
Write
- Name
  Required
- Email
  Required
- Address
- Description
- Phone
- Job Title
- Tags
Action
Write
- Api_docs_info
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket Id
  Required
Action
Search

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

HelpHelp

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About Google Workspace Admin

Google Workspace Admin lets you manage the Users, Groups, Roles, and more for your Google Workspace.

Learn moreLearn moreHelpHelp

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IT Operations

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