ManageEngine ServiceDesk On-premise

Productivity

Add notes to new servicedesk on-premise requests with this manageengine workflow

Simplify your service desk operations with this seamless workflow. Whenever a new request is launched in ManageEngine ServiceDesk On-premise, the process transitions to the New Request event within the same platform instantly. This ensures prompt action on every new request, boosting your service desk's response times and enhancing efficiency. Allow this automation to elevate your service desk's performance and productivity.

Simplify your service desk operations with this seamless workflow. Whenever a new request is launched in ManageEngine ServiceDesk On-premise, the process transitions to the New Request event within the same platform instantly. This ensures prompt action on every new request, boosting your service desk's response times and enhancing efficiency. Allow this automation to elevate your service desk's performance and productivity.

  1. When this happens...
    ManageEngine ServiceDesk On-premiseManageEngine ServiceDesk On-premise
    New Request

    Triggers when new Request is created.

    TriggerInstant
  2. automatically do this!
    ManageEngine ServiceDesk On-premiseManageEngine ServiceDesk On-premise
    Add Notes

    Note with your description is added

    ActionWrite
Start free with email
  • Free forever for core features
  • 14 day trial for premium features & apps

Supported triggers and actions

    • PortalRequired

    • Title

    • Requester

    • Site

    • Group

    • Change Owner

    • Change Type

    • Priority

    • Urgency

    • Impact

    • Change Risk

    • Reasons of Change

    • Category

    • Sub Category

    • Item

    Trigger
    Polling
    Try It
    • Request Template

    Trigger
    Instant
    Try It
    • PortalRequired

    • TitleRequired

    • DescriptionRequired

    • FromRequired

    • To

    • Priority

    • Announcement Type

    • Services Involved

    • Public View

    Action
    Write
    • PortalRequired

    • Choose TemplateRequired

    Action
    Write
manageengine-servicedesk-premise logo
manageengine-servicedesk-premise logo

About ManageEngine ServiceDesk On-premise

ServiceDesk Plus On-premise by ManageEngine is a robust IT service management solution offering ticketing, asset management, and more for businesses.

Related categories

  • Productivity