Worktual Contact Centre + Zapier Tables

End chats in Worktual Contact Centre and create new records in Zapier Tables

Whenever an interaction concludes in the Worktual Contact Centre app, this workflow promptly captures the details and records them in a table in the Zapier Tables app. This efficient system allows you to keep a structured log of all conversation details, enhancing your customer service and ensuring no data is lost or overlooked. Just a simple setup aids in maintaining comprehensive communication records, helping you stay organized and well-informed.

When this happens...
End Chat
Triggers when a chat is ended
TriggerPolling
automatically do this!
Create Record
Creates a new record on a table.
ActionWrite

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Supported triggers and actions

End Chat
Triggers when a chat is ended
Trigger
Polling
Try It
New Call
Get a new call list
Trigger
Polling
Try It
New Visitor in Queue in Worktual
Triggers when a new visitor queue is created
Trigger
Polling
Try It
New Ticket
Triggers when a new ticket is created
Trigger
Polling
Try It
- Ticket IDRequired
- CommentsRequired
Action
Write

- First NameRequired
- Last NameRequired
- Phone NumberRequired
- EmailRequired
- Address
- Location
- City
- State
- Country
- Postal Code
- TimeZone
Action
Write
- EmailRequired
Action
Write

- Phone NumberRequired
- MessageRequired
Action
Write
- Ticket IDRequired
- Ticket PriorityRequired
- Ticket TypeRequired
- Ticket StatusRequired
Action
Write
- EmailRequired
Action
Search
- Table IDRequired
- Zap Id
- Zap Step Id
- Zap Path Run Id
Trigger
Instant
Try It
- Table IDRequired
- Zap Id
- Zap Step Id
- Zap Path Run Id
Trigger
Instant
Try It
- Table IDRequired
- FieldRequired
- Summary FormulaRequired
- Zap Id
- Zap Step Id
- Zap Path Run Id
Trigger
Instant
Try It
- Table IDRequired
- Calculate FieldRequired
- Aggregate FunctionRequired
- Zap Id
- Zap Step Id
- Zap Path Run Id
Action
Write
- Table IDRequired
- Zap Id
- Zap Step Id
- Zap Path Run Id
Action
Write
- Table IDRequired
- Name
- Description
Action
Write
- Table IDRequired
- Record IDRequired
- Zap Id
- Zap Step Id
- Zap Path Run Id
Action
Write
- Table IDRequired
- Zap Id
- Zap Step Id
- Zap Path Run Id
Action
Search
- Table IDRequired
- Zap Id
- Zap Step Id
- Zap Path Run Id
Action
Search

New Agent
Triggers when a new agent is created
Trigger
Polling
Try It
New Contact
Triggers when a new contact is available.
Trigger
Polling
Try It
New SMS
Get a new sms list
Trigger
Polling
Try It
New Ticket Tags
Get all Ticket tags In your worktual Account
Trigger
Polling
Try It
- Ticket IdRequired
- Tag NameRequired
Action
Write
- Ticket SubjectRequired
- Ticket DescriptionRequired
- Ticket Requester NameRequired
- Ticket PriorityRequired
- Ticket TypeRequired
Action
Write
- Receiver EmailRequired
- Subject
- ContentRequired
Action
Write
- ContactRequired
- First Name
- Last Name
- Email
- Phone Number
- Address
- Location
- City
- State
- Country
- Postal Code
- TimeZone
Action
Write
- EmailRequired
Action
Search
- Ticket ID
Action
Search
- Table IDRequired
- Zap Id
- Zap Step Id
- Zap Path Run Id
Trigger
Instant
Try It
- Table IDRequired
- Zap Id
- Zap Step Id
- Zap Path Run Id
Trigger
Instant
Try It
- Table IDRequired
- Zap Id
- Zap Step Id
- Zap Path Run Id
Trigger
Instant
Try It
- Table IDRequired
- Record IDRequired
- Zap Id
- Zap Step Id
- Zap Path Run Id
Action
Write
- Table IDRequired
- Zap Id
- Zap Step Id
- Zap Path Run Id
Action
Write
- Table IDRequired
- Record IDRequired
- Zap Id
- Zap Step Id
- Zap Path Run Id
Action
Write
- Table IDRequired
- Zap Id
- Zap Step Id
- Zap Path Run Id
Action
Write
- Table NameRequired
Action
Search
- Table IDRequired
- Zap Id
- Zap Step Id
- Zap Path Run Id
Action
Search or write

About Worktual Contact Centre

Worktual offers customer service which turn your customer-support agents to optimize your customer experience, engagement, and satisfaction.

Related categories

Customer Support

About Zapier Tables

Zapier Tables is a no-code database built for automation.

Learn more

Related categories

Related Zap Templates

Create records in Zapier Tables from new tickets in Worktual Contact Centre

Worktual Contact Centre + Zapier Tables

End chats in Worktual Contact Centre and create new records in Zapier Tables

End Chat

New Call

New Visitor in Queue in Worktual

New Ticket

Add Comments to Ticket

Create Contact

Remove Contact

Send SMS

Update Ticket

Find Contact

Trigger Zap Button Clicked

New or Updated Record

Summary Formula Updated

Calculate Summary Formula

Create Record

Duplicate Table

Update Record

Find Records

Get Summary Formula Values

New Agent

New Contact

New SMS

New Ticket Tags

Add Tag to Ticket

Create Ticket

Send Email

Update Contact

Find Agent

Find Ticket

New or Updated or Deleted Record

New Record

Updated Record

Continue Zap Button Clicked

Delete Record

Increment or Decrement Value

Change Button State

Find Table

Find or Create record

About Worktual Contact Centre

Related categories

About Zapier Tables

Related categories

Related Zap Templates

Related Zap Templates