Create new Zoho Desk tickets from RingCentral received sms/mms messages
Boost your customer support efficiency with this simple workflow. Whenever a new SMS/MMS is received in RingCentral, a corresponding ticket is created in Zoho Desk. You'll no longer miss important customer messages or have to manually input them into your support systems. This streamlined process ensures a prompt and organized response to every customer inquiry.
Boost your customer support efficiency with this simple workflow. Whenever a new SMS/MMS is received in RingCentral, a corresponding ticket is created in Zoho Desk. You'll no longer miss important customer messages or have to manually input them into your support systems. This streamlined process ensures a prompt and organized response to every customer inquiry.
- When this happens...New SMS/MMS Received
Triggers when there is a new SMS/MMS received.
- automatically do this!Create Ticket
Creates a new ticket for customer requests.
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Description
Call Log TypeRequired
ViewRequired
Phone Number
Extension Number
Direction
Recording Type
Missed Calls Filter
Results
Delay By
Try ItDo Not Disturb (DND) Presence Updated
Triggers when a user wants to change the Do Not Disturb (DND) presence status.
Try ItDescription
Call Log TypeRequired
Delay By
Try ItType
StatusRequired
Try It