Desku.io + Twilio

Desku.io + Twilio integrations

Create new Desku.io tickets from new Twilio recordings

When a new recording is made in Twilio, this workflow ensures swift customer service by instantly creating a ticket in Desku.io. This streamlined process eliminates any manual entry, keeping track of customer interactions seamless. Perfect for those who rely on Twilio for communication and Desku.io for customer support management.

When this happens...
New RecordingTriggers when a new recording is available on your account.
TriggerPolling
automatically do this!
Create TicketThis is the create ticket of action when its trigger fires.
ActionWrite

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More things you can do with Twilio and Desku.io

Discover other triggers and actions you can use with Twilio and Desku.io

New Phone Number
Triggers when you add a new phone number.
Trigger
Polling
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New Recording
Triggers when a new recording is available on your account.
Trigger
Polling
Try It
New Transcription
Triggers when a new transcription is available on your account.
Trigger
Polling
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- From Number
  Required
- To_number
  Required
- Message
  Required
- Voice
- Language
- Send Digits
Action
Write
- From Number
  Required
- Alphanumeric Sender ID
- To_number
  Required
- Message
  Required
- Media_url
- Send Large Messages?
Action
Write

Add Customer
Add Customer
Trigger
Instant
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Ticket Agent Change
Triggers when a Ticket Agent Change.
Trigger
Instant
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Ticket Status Chnage
Trigger ticket status change
Trigger
Instant
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Update Customer
Update Customer
Trigger
Instant
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- Ticket No
  Required
- Tags
  Required
Action
Write
- Ticket No
  Required
- Title
  Required
- Description
  Required
- Priority
  Required
Action
Write

- Instructions_copy
Trigger
Instant
Try It
- To Number
  Required
- Apply US Prefix
Trigger
Polling
Try It
- To Number
  Required
Trigger
Polling
Try It
- Help Text
- From Number
  Required
- Alphanumeric Sender ID
- To_number
  Required
- Message
  Required
- Media_url
Action
Write
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
New Ticket
Triggers when use to generate new ticket in your support center to fire this trigger.
Trigger
Instant
Try It
Ticket Priority Change
Triggers when tickets priority changed.
Trigger
Instant
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Ticket Tag Change
Trigger tickets tag changed
Trigger
Instant
Try It
- Ticket No
  Required
- Ticket followers (agents)
  Required
Action
Write
- Title
  Required
- Description
  Required
- Priority
  Required
- Email
  Required
Action
Write
- Ticket No
  Required
Action
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About Desku.io

With Desku.io you can automate your customer support day to day operations and have more time for what matters most — no code required.

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Related categories

Customer Support

About Twilio

An easy tool for developers to send and receive SMS and voice calls.

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