Articles tagged "Customer support"

Automatically track customer interactions and satisfaction in one place

Use automation to track your entire feedback flow in one spot, from sending customer surveys to tracking their responses in your CRM.

The time a dance instructor made me cry

Yelling at someone who actually ripped you off isn't effective because con artists don't care. Yelling at someone who is actually trying to help only alienates a potential ally.

How to deliver great customer service while still standing your ground 

I've worked in customer-facing roles in the retail and hospitality industries, and now I'm a freelance writer. In all three roles, I quickly learned that there are plenty of times when the customer is most decidedly not always right

How to create monthly Zendesk tickets automatically

Scheduling in regular support tasks means you'll never forget about doing them and deliver better customer service.

Easily create contacts in Textline from form submissions

Create or update contacts in Textline from form submissions with automation.

Como enviar informações de formulários e tickets para uma planilha para melhor análise

Need to identify trends among survey or form responses? The quick and easy way is to analyze their information and interactions in a spreadsheet. The hard part: getting that information in one place. 

Como a automatização do nosso negócio nos ajudou a obter melhores avaliações dos clientes

Customer reviews are an essential element to the success of your business. It used to be that a prospective customer would reach out, get on a demo call, chat with the sales team, deliberate a bit, and then decide whether to buy your product or service.

Create a better customer experience through unified communication

Unified communication is when multiple teams have insight into customer communications  through one centralized communication hub, in order to handle requests and share information across all channels.

How accessibility guidelines can improve your customer support

Your customers come from many different backgrounds. But if you consistently use accessibility tools in your response, you can accommodate every single one of them. Here are some tips.

Textline: App spotlight

Textline is a secure text messaging platform for your business. It lets you contact customers at scale via SMS for sales, support, and more.