AnswerFirst + Autotask

Create tickets in Autotask from new messages in AnswerFirst

Streamline your support process with this efficient workflow. When a new message arrives in AnswerFirst, it now automatically prompts a ticket creation in Autotask. This invaluable automation improves response times and ensures no query goes unanswered, thereby enhancing your customer service's reliability and efficiency.

Streamline your support process with this efficient workflow. When a new message arrives in AnswerFirst, it now automatically prompts a ticket creation in Autotask. This invaluable automation improves response times and ensures no query goes unanswered, thereby enhancing your customer service's reliability and efficiency.

  1. When this happens...
    AnswerFirstAnswerFirst
    New Message

    Triggers when a new message is received on behalf of the user.

    TriggerInstant
  2. automatically do this!
    AutotaskAutotask
    Create Ticket

    Creates a ticket.

    ActionWrite
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Supported triggers and actions

answerfirst-ca189 logo
answerfirst-ca189 logo

About AnswerFirst

AnswerFirst is an innovative leader in customer service, providing comprehensive 24/7/365 answering services for businesses around the globe.

Related categories

  • Communication
autotask logo
autotask logo

About Autotask

Autotask provides an IT business management solution that combines service desk, CRM, projects, time and expense, billing and more.

Related categories

  • CRM (Customer Relationship Management)

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