HelpDesk + Jira Software Cloud

Update HelpDesk tickets and send replies when issues are updated in Jira Software Cloud

Keep your customer support streamlined and responsive with this workflow. When an issue is updated in Jira Software Cloud, a corresponding ticket is updated or a reply is sent in the HelpDesk app. This integration ensures you don't miss any updates and can promptly respond to the changes, improving your support service and customer satisfaction. Use this workflow to maintain a coherent and efficient communication channel between your technical and support teams.

When this happens...
Updated Issue
Triggers when an existing issue is updated.
TriggerPolling
automatically do this!
Update Ticket / Send Reply
Change ticket properties or send reply.
ActionWrite

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Supported triggers and actions

- Project
- Status
Trigger
Polling
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- Project
- Status
Trigger
Polling
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- IssueRequired
- CommentRequired
Action
Write
- First IssueRequired
- Link TypeRequired
- Second IssueRequired
Action
Write
- IssueRequired
- Time SpentRequired
- Work Description
- Started Date
Action
Write

- IssueRequired
- FormRequired
Action
Write
- IssueRequired
- FormRequired
Action
Write

- Stop on errorRequired
- HTTP MethodRequired
- URLRequired
- Query string parameters
- Additional request headers
- Body
Action
Write
- ProjectRequired
- NameRequired
Action
Search
- FilterRequired
- Max Results
- Fields
Action
Search
- Key
- Fields
Action
Search
- Search by ParameterRequired
Action
Search
- KeywordRequired
Action
Search
New Ticket
Triggers when a new support ticket is created.
Trigger
Instant
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Ticket Followers Changed
Triggers when followers change in a ticket.
Trigger
Instant
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Ticket Priority Changed
Triggers when ticket changes priority.
Trigger
Instant
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Ticket Tags Changed
Triggers when tags are changed in a ticket.
Trigger
Instant
Try It
- IDRequired
- Requester email
- Requester name
- Ticket subject
- Message text
- Ticket priority
- Assigned team
- Private message
- Tags
- People in the loop
- Ticket followers (agents)
- Upload transaction ID
Action
Write
- IDRequired
- TagsRequired
Action
Write
- Transaction IDRequired
- File contentRequired
- File name
Action
Write
- ID
- Requester emailRequired
- Requester name
- Ticket subjectRequired
- Message textRequired
- Requester author
- Ticket priority
- Assigned team
- Private message
- Tags
- People in the loop
- Ticket followers (agents)
- Upload transaction ID
Action
Search or write

- JQL
- Order By
Trigger
Polling
Try It
- IssueRequired
- AttachmentRequired
Action
Write
- IssueRequired
- Form actionRequired
- Submit formRequired
Action
Write
- IssueRequired
- User
Action
Write
- Format Info
- ProjectRequired
- Issue TypeRequired
Action
Write
- IssueRequired
- Project
- BoardRequired
- SprintRequired
Action
Write
- Format Info
- IssueRequired
- Status
Action
Write
- Attachment IDRequired
Action
Search
- Summary
- Key
- Fields
Action
Search
- JQLRequired
- Fields
Action
Search
- Filter Name
- Owner Name
Action
Search
- BoardRequired
- SprintRequired
Action
Search
- Summary
- Key
- Fields
- Format Info
- ProjectRequired
- Issue TypeRequired
Action
Search or write
Ticket Assignment Changed
Triggers when ticket changes assignment.
Trigger
Instant
Try It
New Message in a Ticket
Triggers when there's a new message in a ticket.
Trigger
Instant
Try It
Ticket Status Changed
Triggers when ticket changes status.
Trigger
Instant
Try It
- Requester emailRequired
- Requester name
- Ticket subjectRequired
- Message textRequired
- Requester author
- Ticket priority
- Assigned team
- Private message
- Tags
- People in the loop
- Ticket followers (agents)
- Upload transaction ID
Action
Write
- IDRequired
- Ticket followers (agents)Required
Action
Write
- Ticket ID
Action
Write
- ID
- Requester email
Action
Search

About HelpDesk

HelpDesk is a ticketing software for effortless customer support

Learn more

Related categories

Customer Support

About Jira Software Cloud

Jira Software Cloud is a bug and issue tracking tool that allows software developers to manage product development. This integration connects to cloud-hosted instances of Jira.

Learn more

Related categories

Project Management

Related Zap Templates

Create Jira Software Cloud issues from new HelpDesk tickets

Update issues in Jira Software Cloud when HelpDesk ticket statuses change

HelpDesk + Jira Software Cloud

Update HelpDesk tickets and send replies when issues are updated in Jira Software Cloud

New Issue

Updated Issue

Add Comment to Issue

Link Issues

Add Work Log to Issue

Delete Form

Submit Form

API Request (Beta)

Find Component

Find Issues by Filter

Find Issue by Key

Find Project

Find User

New Ticket

Ticket Followers Changed

Ticket Priority Changed

Ticket Tags Changed

Update Ticket / Send Reply

Add Tags to Ticket

Upload Attachment During Transaction

Find or Create Ticket

New Issue (Via JQL)

Add Attachment to Issue

Add or Edit Form on Issue

Add Watcher to Issue

Create Issue

Move Issue to Sprint

Update Issue

Get Attachment Content

Find Issue

Find Issues (Via JQL)

Find Filters

Get Sprint Information

Find or Create Issue

Ticket Assignment Changed

New Message in a Ticket

Ticket Status Changed

Create Ticket

Add Followers to Ticket

Create Upload Transaction

Find Tickets

About HelpDesk

Related categories

About Jira Software Cloud

Related categories

Related Zap Templates

Related Zap Templates