FreeScout + Google Sheets

Update rows in Google Sheets when new conversations are created in FreeScout

Streamline your customer communication and documentation process with this efficient workflow. When a new conversation starts in FreeScout, it swiftly updates a row in your Google Sheets in real-time. It saves you ample time from manual data entry, keeps your sheets updated, and ensures you stay on top of each customer's interaction instantly. Enhance your productivity with seamless communication and data management.

Streamline your customer communication and documentation process with this efficient workflow. When a new conversation starts in FreeScout, it swiftly updates a row in your Google Sheets in real-time. It saves you ample time from manual data entry, keeps your sheets updated, and ensures you stay on top of each customer's interaction instantly. Enhance your productivity with seamless communication and data management.

  1. When this happens...
    FreeScoutFreeScout
    Conversation Created

    Triggers when a new conversation is created.

    TriggerInstant
  2. automatically do this!
    Google SheetsGoogle Sheets
    Update Spreadsheet Row(s)

    Update one or more rows in a specific spreadsheet (with line item support).

    ActionWrite
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Supported triggers and actions

    • Mailbox ID

    • Status

    • Folder ID

    • Assignee User ID

    Trigger
    Instant
    Try It
    • Drive

    • SpreadsheetRequired

    • WorksheetRequired

    Trigger
    Polling
    Try It
    • Drive

    Trigger
    Polling
    Try It
    • No Team Drive

    • SpreadsheetRequired

    • WorksheetRequired

    • Trigger column

    Trigger
    Instant
    Try It
    • TypeRequired

    • MailboxRequired

    • SubjectRequired

    • ID

    • Email

    • First Name

    • Last Name

    • Phone

    • Job Title

    • Photo URL

    • Photo Type

    • Address

    • Company

    • TextRequired

    • Thread TypeRequired

    • User ID

    • CustomerRequired

    • Import Only

    Action
    Write
    • No Team Drive

    • SpreadsheetRequired

    • WorksheetRequired

    Trigger
    Instant
    Try It
    • Drive

    • SpreadsheetRequired

    • WorksheetRequired

    • Trigger column

    Trigger
    Polling
    Try It
    • Drive

    • SpreadsheetRequired

    Trigger
    Polling
    Try It
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freescout logo

About FreeScout

FreeScout is the super lightweight free open source helpdesk and shared inbox built with PHP.

Related categories

  • Customer Support
google-sheets logo
google-sheets logo

About Google Sheets

Create, edit, and share spreadsheets wherever you are with Google Sheets, and get automated insights from your data.

Related categories

  • Google
  • Spreadsheets

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