Brevo + LiveChat

Manage new LiveChat tickets by updating contacts in Brevo

Ensure smooth customer service operations by seamlessly integrating your LiveChat and Brevo systems. With this workflow, every time you receive a new ticket in LiveChat, the corresponding client details are updated or added in Brevo. This automation keeps your client database in Brevo always up-to-date with the latest interactions from LiveChat, making customer management and service delivery more efficient and error-free.

When this happens...
New Ticket
Triggers when the ticket is created.
TriggerInstant
automatically do this!
(Deprecated) Add or Update Contact
This action is deprecated, use "Contact Create or Update" instead. Adds or updates a contact.
ActionWrite

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Supported triggers and actions

Chat Changed
Triggers when the tag list for a particular chat was changed.
Trigger
Instant
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New Chat
Triggers when the chat is started.
Trigger
Instant
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New Visitor in Queue
Triggers when a visitor enters queue.
Trigger
Instant
Try It
- Description of the webhook to be displayed in Brevo
- Return all contact data
Trigger
Instant
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- Description of the webhook to be displayed in Brevo
- List NameRequired
- Return all contact data
Trigger
Instant
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- Description of the webhook to be displayed in Brevo
Trigger
Instant
Try It
- Description of the webhook to be displayed in Brevo
- Return all contact data
Trigger
Instant
Try It

- Description of the webhook to be displayed in Brevo
- Return all contact data
Trigger
Instant
Try It
- Description of the webhook to be displayed in Brevo
- Return all contact data
Trigger
Instant
Try It
- Update if Contact ExistsRequired
- Email
- Mobile number of contact (SMS)
- Email Blacklisted
- SMS Blacklisted
- Lists
- Lists Update Type
- Attributes (Deprecated)
- Treat values as category ID for attributes of type `category`
Action
Write
- Company Name or IDRequired
Action
Write
- Update if Contact ExistsRequired
- Contact Identifier TypeRequired
- Email
- Mobile number of contact (SMS)
- Whatsapp number of contact
- External identifier of contact
- Brevo contact ID (update only)
- Email Blacklisted
- SMS Blacklisted
- Lists
- Lists Update Type
- Treat Category Values as IDs for Category type Contact Attributes
Action
Write
- Update if the deal already existRequired
- Deal name or IDRequired
- Use Category IDs for Attributes
- Deal PipelineRequired
- Deal StageRequired
Action
Write
- Deal name or IDRequired
Action
Write
- Email of contact
- Mobile number of contact
Action
Write
- Record typeRequired
Action
Write
- Sender NameRequired
- Test Mobile NumberRequired
- Recipient Mobile NumberRequired
- Message ContentRequired
- Tag(s)
- Unicode Content
- Message Prefix
Action
Write
- Stop on errorRequired
- HTTP MethodRequired
- URLRequired
- Query string parameters
- Additional request headers
- Body
Action
Write

Finished Chat
Triggers when the chat is ended.
Trigger
Instant
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New Ticket
Triggers when the ticket is created.
Trigger
Instant
Try It
- Campaign StatusRequired
Trigger
Polling
Try It
Contact Added
Triggers when a Brevo contact is added.
Trigger
Polling
Try It
- Description of the webhook to be displayed in Brevo
- Return all contact data
Trigger
Instant
Try It
- Description of the webhook to be displayed in Brevo
Trigger
Instant
Try It
- Description of the webhook to be displayed in Brevo
- Return all contact data
Trigger
Instant
Try It
- Description of the webhook to be displayed in Brevo
- Return all contact data
Trigger
Instant
Try It
- Description of the webhook to be displayed in Brevo
- Return all contact data
Trigger
Instant
Try It
- Update if the company already existRequired
- Company name or IDRequired
- Use Category IDs for Attributes
Action
Write
- Company name or IDRequired
Action
Write
- Contact Identifier TypeRequired
- Contact Identifier
Action
Write
- Deal name or IDRequired
Action
Write
- Event nameRequired
- Contact Identifier TypeRequired
- Contact IdentifierRequired
- Event properties
Action
Write
- Record typeRequired
Action
Write
- ToRequired
- Cc
- Bcc
- Sender Name
- Sender EmailRequired
- Reply to Name
- Reply to EmailRequired
- SubjectRequired
- HTML Content
- Text Content
- Attachments Url
- Attachment Files
- Tags
Action
Write
- Email of contactRequired
- Lists to unsubscribeRequired
Action
Write

About Brevo

Brevo is the leading CRM suite designed to cultivate long-term customer relationships and help businesses grow.

Learn more

Related categories

Email Newsletters

About LiveChat

LiveChat is the faster way to contact your customers. It is a web-based chat tool that lets you chat with your website visitors.

Learn more

Related categories

Customer Support

Related Zap Templates

Update Brevo contacts when LiveChat chats finish

Brevo + LiveChat

Manage new LiveChat tickets by updating contacts in Brevo

Chat Changed

New Chat

New Visitor in Queue

Link Clicked

Contact Subscribed to Specific List(s)

Contact Updated

Marketing Email Delivered

Marketing Email Opened

Transactional Email Delivered

(Deprecated) Add or Update Contact

Delete Company

Contact Create or Update

Add or Update Deal

Find Deal

(Deprecated) Find Contact

Remove Associations

Send Transactional SMS

API Request (Beta)

Finished Chat

New Ticket

New Campaign Status

Contact Added

Contact Unsubscribed

Deal Created

Marketing Email Hard Bounced

Transactional Email Hard Bounced

Transactional Email Opened

Add or Update Company

Find Company

Search Contact

Delete Deal

Event Create

Add or Update Associations

Send Transactional Email

Unsubscribe Contact

About Brevo

Related categories

About LiveChat

Related categories

Related Zap Templates

Related Zap Templates