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Customer Story — Great Day Improvements

Customer Story — Great Day Improvements

How Great Day Improvements automated 500+ daily SMS messages and scaled smarter with AI

logotipo Laudable

Appointment increase

41%

Automated SMS reminders boosted conversions and reduced no-shows, driving more revenue per lead.

Daily SMS sent

500+

Personalized texts keep customers informed, enhancing the overall customer experience and lowering reschedules.

Manual SMS outreach eliminated

100%

Agents can focus on high-value work, saving time and improving operational efficiency.

Tamanho da empresa

1,000–5,000

Indústria

Retail


Sobre

Great Day Improvements is a national home remodeling company operating multiple brands across the U.S., specializing in personalized, high-touch home improvement experiences.


“Zapier helps us connect all the dots—and lets us stay focused on growth, not just operations.”

— Christopher Jarvis, VP of Enterprise Digital Marketing at Great Day Improvements


Scaling appointment reminders with SubZaps

Desafio

The marketing team relied on email and spreadsheets to process leads, creating bottlenecks and inconsistent follow-up.

Solução

They built SubZaps to clean, enrich, and route lead data into automated SMS confirmation flows using Five9.

Resultados

Automated reminders improved appointment rates by 41% and send over 500 messages daily across brands.


Secure, AI-generated passwords for customer portals

Desafio

The team needed a fast, secure way to generate temporary passwords, without involving developers.

Solução

AI by Zapier now generates passwords based on custom criteria, triggered daily via a scheduled Zap.

Resultados

The system eliminated friction in onboarding, ensuring secure access for customers at scale.


“Zapier changed the way we build. Now we have a reliable system we can scale, adapt, and deploy across the business without starting from scratch.”

— Christopher Jarvis, VP of Enterprise Digital Marketing at Great Day Improvements


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