Micah Bennett

How I created a system for building habits to improve my productivity

You try to improve yourself. It doesn't work. Why does this keep happening? In my experience, the problem is biting off more than I can chew. I'll have grand ideas for a better me but no clear plan of how to get there.

The 9 Help Desk Metrics that Should Guide Your Customer Support

I love numbers. Perusing collections of statistics and gleaning insights from them is a favorite pastime of mine. Right up there with watching baseball, tinkering with media center software, and wondering how my dog can sleep 20 hours a day.

4 Rules of Improv and How They Relate to Customer Support

One of the many memorable bits in Tina Fey's book Bossypants is a section featuring several "Rules for Improvisation". In it, she details four guiding principles that help make a good improv comedian.

Support Roundtable: Pros from Five Apps Talk Tone, Tools and Traits of a Top Hire

One of my favorite things about working in a customer support role is the larger support community.