Send Slack messages for new helpdesk ticket submissions in Motion.io
Stay on top of customer support with this efficient workflow. When a ticket is submitted in Motion.io, a corresponding message is promptly sent out in your designated Slack channel. This automation boosts your team's vigilance, offering quicker responses and effective problem solving. Implement this integration to enhance productivity and optimize your customer support procedures.
Stay on top of customer support with this efficient workflow. When a ticket is submitted in Motion.io, a corresponding message is promptly sent out in your designated Slack channel. This automation boosts your team's vigilance, offering quicker responses and effective problem solving. Implement this integration to enhance productivity and optimize your customer support procedures.
- When this happens...Helpdesk Ticket Submission
Triggers when a client submits a helpdesk ticket
- automatically do this!Send Channel Message
Triggers when a new message is posted to a specific #channel you choose.
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Client Chat Message
Triggers when a client adds a message in a project's chat
Try ItFormRequired
Try ItTicket Message
Triggers when someone adds a message to a helpdesk ticket
Try ItPortal Name
Project Owner
Client Email
Client Name
Immediately assign tasks to client(s)?
Tags
Custom field values
File Uploaded
Triggers when a file is uploaded to a portal.
Try ItTask Status Change
Triggers when the status of a client task changes.
Try ItHelpdesk Ticket Submission
Triggers when a client submits a helpdesk ticket
Try ItProject NameRequired
Task TitleRequired
Task Description
Client Email
Client Name
Files
Filenames
Files need approval?
Active?Required
Assign all clients to task?
Internal Task?