Callbell + Darwin AI

Callbell + Darwin AI integrations

Create new Callbell contacts from forwarded sessions in Darwin AI

Manage communications efficiently using this streamlined workflow. When a session is forwarded in Darwin AI, a new corresponding contact is instantly created in Callbell. This process saves you time, ensures precision in information transfer and maintains an updated record of forwarded sessions in both systems. Stay focused on higher-level tasks as this workflow keeps your Darwin AI and Callbell networks succinct and up-to-date.

When this happens...
Session ForwardedTriggers when a session is forwarded to another agent.
TriggerInstant
automatically do this!
Create New ContactCreates a new Contact
ActionWrite

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More things you can do with Darwin AI and Callbell

Discover other triggers and actions you can use with Darwin AI and Callbell

Session Analyzed
Triggers when a session is analyzed.
Trigger
Instant
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Session Closed Unforwarded
Triggers when a session is closed and unforwarded.
Trigger
Instant
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Session Forwarded Escalated
Triggers when a session is forwarded and escalated to another agent.
Trigger
Instant
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Session Forwarded Recovered
Triggers when a session is recovered and forwarded to another agent.
Trigger
Instant
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Session Replied
Triggers when a session is replied.
Trigger
Instant
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- PhoneNumber
  Required
- Channel ID
- ChannelType
- Message
- InitialState
- Initial Pipeline ID
- UtmSource
- UtmCampaign
- UtmMedium
- Intent
- UtmTerm
- UtmContent
- Interest
- MediaUrl
- MediaType
- Location
Action
Write
Contact Deleted
Triggers when a contact in Callbell is deleted
Trigger
Instant
Try It

Conversation Closed
Triggers when a conversation is closed.
Trigger
Instant
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- Events
  Required
Trigger
Instant
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Message Status Updated
Triggers when a message status is updated
Trigger
Instant
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- from
  Required
- to
  Required
- text
  Required
Action
Write
- Contact UUID
  Required
- Status
  Required
Action
Write

Session Closed
Triggers when a session is closed.
Trigger
Instant
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Session Forwarded
Triggers when a session is forwarded to another agent.
Trigger
Instant
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Session Forwarded Qualified
Triggers when a session is forwarded to another agent.
Trigger
Instant
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Session Opened
Triggers when a session is opened.
Trigger
Instant
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Session Stage Transitioned
Triggers when a session is moved to a new stage.
Trigger
Instant
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Contact Created
Triggers when a new contact is created in Callbell
Trigger
Instant
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Contact Updated
Triggers when a contact is updated
Trigger
Instant
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Conversation Opened
Triggers when a conversation is (re)opened.
Trigger
Instant
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Message Created
Triggers when a new message is created
Trigger
Instant
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- name
  Required
- Source
  Required
- identifier
  Required
- Tags
- Custom Fields
- Assigned User
- Team UUID
- Channel UUID
Action
Write
- To
  Required
- Type
  Required
- Template UUID
  Required
- Channel UUID
- Template Values
- Attachment URL
- Fields
Action
Write
- Contact UUID
  Required
- Name
- Tags
- Custom Fields
- Assigned User
- Unassign User
- Team UUID
Action
Write

About Callbell

Callbell is a centralized inbox which allows teams to collaborate and reply to customers using WhatsApp, Instagram, Facebook Messenger and Telegram.

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About Darwin AI

Darwin AI offers AI-driven customer service solutions, specializing in human-like interactions for effective customer experiences and service improvements.

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