Autopilot Help & Support

What Autopilot Triggers and Actions are Supported?

Supported Triggers#

  • Contact Added to List - Triggers when a contact is newly added to list.
  • Contact Unsubscribes - Triggers when a contact unsubscribes from Autopilot.
  • Contact Added - Triggers when a contact is newly added.
  • Contact Removed from List - Triggers when a contact is removed from a list.

Supported Actions#

  • Unsubscribe Contact - Unsubscribes contact from all emails.
  • Add Contact To List - Adds a new contact and adds them to a list.
  • Delete Contact - Deletes an existing contact.
  • Add Contact - Adds a new contact.

How to Get Started with Autopilot on Zapier

The first thing you'll need to do to get started with hooking up Autopilot with Zapier and the hundreds of services we work with is adding your Autopilot account to Zapier. When the time is right, we'll ask you to add your account:


Next we will ask you to give your new Account a name or label, which is just a handy name for you to recognize within Zapier. It doesn't matter what you name it, but it does matter that you paste into the Autopilot Key field.


In the photo above you’ll see a link to the Autopilot settings that will look like the below. Click “Generate”:


Copy your Autopilot Key:


Now paste the Autopilot Key into the popup in Zapier, then click “Continue”:


As the final step, Zapier will automatically test that your Autopilot Key is good and you'll be allowed to continue setting up your Zap:


Common Problems with Autopilot

Authorization Failed#

If you typed in your Autopilot Key incorrectly, you'll see an error like "authorization failed: Not Authorized". Try entering that key again to see if there was a typo before. If you copy/pasted the key the first time, try typing it out this time, or vice versa.

My list isn't showing up#

On some occasions, when creating a new Zap that asks you to select an Autopilot list, the list might not show in the drop down if it was recently added. We recommend closing the drop down, and re-opening it. This will ensure Zapier loads the latest data. If this doesn’t work, we recommend refreshing the page.

In the Autopilot Activity Feed, contacts being added via Zapier incorrectly say they are being added via the API#

It is important that you use the Autopilot Key found here when connecting to Autopilot. This key is different to the Autopilot API Key, which is intended specifically for API users.

If you accidentally connected using the wrong key, disconnect your Autopilot account here and then reconnect using the correct key.

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Autopilot is visual marketing software for automating customer journeys, to help companies acquire and nurture leads through email, web, SMS and direct mail.

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