Overview

We receive requests for support from across the company, and it’s hard to keep track of everything—from notifications that a request is in to assigning the request out. We built this Zap to send information to Slack whenever a new request is filed in Asana so our team and the requester can follow along.

✔️ No request gets lost in the shuffle

How it works

When an Asana form is filled out:

• Filter (for team - content or video)

• Paths (split for app removal and all other types)

• Path 1:

• If app removal: Assign to a specific person in Asana, then create a digest, then post digest to Slack thread.

• If not app removal: Second path split on content ops support and everything else.

• Path 2:

• If content ops: Assign task in Asana to Janine, then find requester by email in Slack, post initial alert of new request, then post more details in the thread.

• If not content ops task: Find requester by email in Slack, post initial alert, then post more details in the thread.