APPS:
Denise Hibbard @ Zapier
Overview
A small team manages our event support emails, and we want to ensure we respond in a timely manner. We built the EventInbox bot as a way to notify our team each time a new email comes in, while helping give us a starting point for the email copy using AI
EventInbox automates event support by parsing emails, suggesting AI-generated responses, and notifying your team in Slack with a ready-to-send draft.
How it works
When Email Parser receives a new email:
Format the email sender info to remove PII.
Reference a Google Sheet with possible questions and answers.
Use OpenAI Search Embeddings to find a possible match on an answer.
Use OpenAI to craft an email message.
Send a message in Slack notifying the Events Team of a new email and add a threaded response with OpenAI’s proposed answer.
Log the question in Google Sheets to continue training the model.
AI Prompt:
OpenAI just found the closest match on a response to an attendee question that came in. The question we received via email was: “[insert email here]”. OpenAI found this possible question and answer: “[match]”. Note that what OpenAI found could be wrong. Please check if that answer OpenAI found seems accurate. If it’s accurate, can you extract the answer from the text which contains both the question and answer and format it to read like an email response? If the answer is only a sentence or two, please feel free to restructure it to read more like an email. If it’s inaccurate seeming, please propose an alternative email response. Keep the tone friendly and professional. If there are multiple parts to the correct answer found, be sure to include all critical info!
