NetSuite + tawk.to
Create or update NetSuite records when new chats start in tawk.to
Start a seamless customer support process with this workflow. Every time a new conversation gets initiated in tawk.to, this automation creates or updates a record in NetSuite. This ensures no customer's needs fall through the cracks, helping maintain a comprehensive record of all interactions and enhancing your customer support efficiency.
Start a seamless customer support process with this workflow. Every time a new conversation gets initiated in tawk.to, this automation creates or updates a record in NetSuite. This ensures no customer's needs fall through the cracks, helping maintain a comprehensive record of all interactions and enhancing your customer support efficiency.
- When this happens...New Chat Started
Triggers when the first message in a chat is sent by a visitor or agent.
- automatically do this!Upsert (Create or Update) Record
Creates a new record if it does not exist. If the record already exists, it will be updated. Supports standard and custom records.
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