monday.com + Request Tracker (RT)

Comment on Request Tracker (RT) tickets when new updates in board occur on monday.com

Stay updated with board changes on monday.com and never miss a beat. This workflow lets you keep your support tickets current on Request Tracker (RT) by instantly posting a comment whenever there's a new update on your monday.com board. It simplifies the process, ensuring you stay notified while eliminating the need for manual updates. Enhance your project management and customer support efforts with this seamless integration.

Stay updated with board changes on monday.com and never miss a beat. This workflow lets you keep your support tickets current on Request Tracker (RT) by instantly posting a comment whenever there's a new update on your monday.com board. It simplifies the process, ensuring you stay notified while eliminating the need for manual updates. Enhance your project management and customer support efforts with this seamless integration.

  1. When this happens...
    monday.commonday.com
    New Update in Board

    Triggers when a new update is posted on a board.

    TriggerInstant
  2. automatically do this!
    Request Tracker (RT)Request Tracker (RT)
    Comment on a Ticket

    Add an internal comment to a ticket and send to any internal watchers.

    ActionWrite
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Supported triggers and actions

    • Item Created In Board Copy

    • Board IDRequired

    Trigger
    Instant
    Try It
  • monday.com triggers, actions, and search

    New Board

    Triggers when a new board is created.

    Trigger
    Polling
    Try It
    • Board IDRequired

    • Column IDsRequired

    Trigger
    Instant
    Try It
    • Board IDRequired

    • Column IDRequired

    Trigger
    Instant
    Try It
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monday logo

About monday.com

monday.com helps you move projects forward fast, letting everyone know what's been done on a task—and what needs finished right now.
Learn more

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  • Project Management

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About Request Tracker (RT)

Request Tracker (RT) is an open-source, enterprise-grade ticketing system.

Related categories

  • Support