monday.com + Request Tracker (RT)

Update items in monday.com when ticket status changes in Request Tracker (RT)

Ensure your team stays aware of ticket status changes in real-time with this streamlined workflow. When a ticket's status changes in Request Tracker (RT), it immediately creates a new item in monday.com. This seamless process not only helps you manage tickets effectively but also keeps your team members on the same page, enhancing productivity and efficiency.

Ensure your team stays aware of ticket status changes in real-time with this streamlined workflow. When a ticket's status changes in Request Tracker (RT), it immediately creates a new item in monday.com. This seamless process not only helps you manage tickets effectively but also keeps your team members on the same page, enhancing productivity and efficiency.

  1. When this happens...
    Request Tracker (RT)Request Tracker (RT)
    Ticket Status Changed

    Triggers when a Request Tracker ticket changes status. Can watch for any status change or only for changes to a specific status.

    TriggerPolling
  2. automatically do this!
    monday.commonday.com
    Create Item

    Create a new Item in a board

    ActionWrite
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Supported triggers and actions

    • Ticket ID

    • Custom Role IDRequired

    • SinceRequired

    • Per PageRequired

    Trigger
    Polling
    Try It
    • QueueRequired

    • SinceRequired

    • Per PageRequired

    Trigger
    Polling
    Try It
    • Ticket IDRequired

    • TextRequired

    Action
    Write
    • Ticket IDRequired

    • TextRequired

    Action
    Write
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monday logo

About monday.com

monday.com helps you move projects forward fast, letting everyone know what's been done on a task—and what needs finished right now.
Learn more

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  • Project Management

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request-tracker logo
request-tracker logo

About Request Tracker (RT)

Request Tracker (RT) is an open-source, enterprise-grade ticketing system.

Related categories

  • Support