BigCommerce + Superchat
Send messages, update contacts, update conversation labels, and create notes in Superchat for new order status updates in BigCommerce
When an order status is updated in BigCommerce, Superchat first identifies or creates the customer contact using the provided phone number. Then, a personalized message is sent to inform the customer about the status change. The contact details are updated, and conversation labels are applied to categorize the interaction. Finally, a note is created in Superchat to keep track of the status update. This automation keeps your team aligned and ensures seamless communication with your customers.
When an order status is updated in BigCommerce, Superchat first identifies or creates the customer contact using the provided phone number. Then, a personalized message is sent to inform the customer about the status change. The contact details are updated, and conversation labels are applied to categorize the interaction. Finally, a note is created in Superchat to keep track of the status update. This automation keeps your team aligned and ensures seamless communication with your customers.
- When this happens...Order Status Updated
Triggers when an order status have changed.
- automatically do this!Create Note
Creates a note in a coversation.
- Free forever for core features
- 14 day trial for premium features & apps
