BigCommerce + Superchat

Send messages, add contacts, and create notes in Superchat for new abandoned carts in BigCommerce

When a customer abandons their cart in BigCommerce, this workflow helps you quickly follow up. Superchat will find the contact, send a personalized WhatsApp message to remind the customer of their cart, and add them to your contact list for future engagement. A note is also created in Superchat to keep track of the interaction. This automation makes it easier to reconnect with potential buyers and ensures your team stays updated.

When this happens...
Abandoned Cart
Triggers when a cart is abandoned.
TriggerInstant
automatically do this!
Create Note
Creates a note in a coversation.
ActionWrite

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Supported triggers and actions

- Filter by Channel ID
Trigger
Instant
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Customer Created
Triggers when an new customer is created.
Trigger
Instant
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- Filter by Channel ID
- Filter by Status ID
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Instant
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Shipment Created
Triggers when a new shipment is created.
Trigger
Instant
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Customer Address Updated
Triggers when a customer address is updated.
Trigger
Instant
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Order Status Updated
Triggers when an order status have changed.
Trigger
Instant
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- EmailRequired
- First NameRequired
- Last NameRequired
- Company
- Phone
- Registration IP Address
- Notes
- Tax Exempt Category
- Customer Group ID
- ID
- Force Password Reset
- New Password
- Accepts Product Review Abandoned Cart Emails
- Store Credit Amounts
- Origin Channel ID
- Channel IDs
- Name
- Value
Action
Write

- NameRequired
- TypeRequired
- Sku
- Description
- WeightRequired
- Width
- Depth
- Height
- PriceRequired
- Cost Price
- Retail Price
- Sale Price
- Map Price
- Tax Class Id
- Product Tax Code
- Categories
- Brand Id
- Inventory Level
- Inventory Warning Level
- Inventory Tracking
- Fixed Cost Shipping Price
- Is Free Shipping
- Is Visible
- Is Featured
- Related Products
- Warranty
- Bin Picking Number
- Layout File
- Upc
- Search Keywords
- Availability Description
- Availability
- Gift Wrapping Options Type
- Gift Wrapping Options List
- Sort Order
- Condition
- Is Condition Shown
- Order Quantity Minimum
- Order Quantity Maximum
- Page Title
- Meta Keywords
- Meta Description
- View Count
- Preorder Release Date
- Preorder Message
- Is Preorder Only
- Is Price Hidden
- Price Hidden Label
- Url
- Is Customized
- Open Graph Type
- Open Graph Title
- Open Graph Description
- Open Graph Use Meta Description
- Open Graph Use Product Name
- Open Graph Use Image
- Gtin
- Mpn
- Reviews Rating Sum
- Reviews Count
- Total Sold
- Custom Fields ID
- Custom Fields NameRequired
- Custom Fields ValueRequired
- Bulk Pricing Rules ID
- Bulk Pricing Rules Quantity Min
- Bulk Pricing Rules Quantity Max
- Bulk Pricing Rules Type
- Bulk Pricing Rules Amount
- Images Image File
- Images Is Thumbnail?
- Images Sort order
- Images Description
- Images Image URL
- Images ID
- Images Product ID
- Images URL Zoom
- Images URL Standard
- Images URL thumbnail
- Images URL Tiny
- Images Date modified
- Videos Title
- Videos Description
- Videos Sort order
- Videos Type
- Videos Video ID
- Videos ID
- Videos Product ID
- Videos Length
- Variants Cost Price
- Variants Price
- Variants Sale Price
- Variants Retail Price
- Variants Weight
- Variants Width
- Variants Height
- Variants Depth
- Variants Is free shipping?
- Variants Fixed cost shipping price
- Variants Purchasing disabled
- Variants Purchasing disabled message
- Variants UPC
- Variants Inventory level
- Variants Inventory warning level
- Variants BIN Picking number
- Variants Product ID
- Variants SKU
Action
Write
- Email
- Company
- ID
- Customer Group
Action
Search
- Name
- SKU
- ID
Action
Search
- Name
- Company
- Customer ID
- First NameRequired
- Last NameRequired
- Address 1Required
- Address 2
- CityRequired
- State Or ProvinceRequired
- Postal CodeRequired
- Country CodeRequired
- Phone
- Address Type
- Customer IdRequired
- Id
- Country
- Name
- Value
Action
Search or write
Contact Created
Triggers when a new contact is created.
Trigger
Instant
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New Inbound Message
Triggers when a new message is received.
Trigger
Instant
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Note Created
Triggers when a new note is created.
Trigger
Instant
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- Contact IDRequired
Action
Write
- First Name
- Last Name
- Gender
- Email Address(es)
- Phone Number(s)
Action
Write
- Sender nameRequired
- To (Email Address or Contact ID)Required
- Subject
- HTML
- Text
- Attachments (File IDs)
Action
Write
- Sender nameRequired
- To (Phone Number or Contact ID)Required
Action
Write
- Conversation IDRequired
Action
Write
- Conversation IDRequired
Action
Write
- File NameRequired
- FileRequired
Action
Write
- IDRequired
Action
Search

- Filter by Channel ID
Trigger
Instant
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Customer Address Created
Triggers when a new customer is created.
Trigger
Instant
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- Filter by Category ID
Trigger
Instant
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Customer Updated
Triggers when a customer is updated.
Trigger
Instant
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- Filter by Channel ID
- Filter by Status ID
Trigger
Instant
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- TitleRequired
- Url
- BodyRequired
- Is Published
- Meta Description
- Meta Keywords
- Author
- Thumbnail Path
- Tags
- Published Date
Action
Write
- First NameRequired
- Last NameRequired
- Company
- Address 1Required
- Address 2
- CityRequired
- State Or ProvinceRequired
- Postal CodeRequired
- Country CodeRequired
- Phone
- Address Type
- Customer IdRequired
- Id
- Country
- Name
- Value
Action
Write
- Api Docs Info
- Stop on errorRequired
- HTTP MethodRequired
- URLRequired
- Query string parameters
- Additional request headers
- Body
Action
Write
- Name
- Company
- Customer ID
Action
Search
- EmailRequired
- Company
- ID
- Customer Group
- First NameRequired
- Last NameRequired
- Phone
- Registration IP Address
- Notes
- Tax Exempt Category
- Customer Group ID
- Force Password Reset
- New Password
- Accepts Product Review Abandoned Cart Emails
- Store Credit Amounts
- Origin Channel ID
- Channel IDs
- Name
- Value
Action
Search or write
- NameRequired
- SKU
- ID
- TypeRequired
- Description
- WeightRequired
- Width
- Depth
- Height
- PriceRequired
- Cost Price
- Retail Price
- Sale Price
- Map Price
- Tax Class Id
- Product Tax Code
- Categories
- Brand Id
- Inventory Level
- Inventory Warning Level
- Inventory Tracking
- Fixed Cost Shipping Price
- Is Free Shipping
- Is Visible
- Is Featured
- Related Products
- Warranty
- Bin Picking Number
- Layout File
- Upc
- Search Keywords
- Availability Description
- Availability
- Gift Wrapping Options Type
- Gift Wrapping Options List
- Sort Order
- Condition
- Is Condition Shown
- Order Quantity Minimum
- Order Quantity Maximum
- Page Title
- Meta Keywords
- Meta Description
- View Count
- Preorder Release Date
- Preorder Message
- Is Preorder Only
- Is Price Hidden
- Price Hidden Label
- Url
- Is Customized
- Open Graph Type
- Open Graph Title
- Open Graph Description
- Open Graph Use Meta Description
- Open Graph Use Product Name
- Open Graph Use Image
- Gtin
- Mpn
- Reviews Rating Sum
- Reviews Count
- Total Sold
- Custom Fields ID
- Custom Fields NameRequired
- Custom Fields ValueRequired
- Bulk Pricing Rules ID
- Bulk Pricing Rules Quantity Min
- Bulk Pricing Rules Quantity Max
- Bulk Pricing Rules Type
- Bulk Pricing Rules Amount
- Images Image File
- Images Is Thumbnail?
- Images Sort order
- Images Description
- Images Image URL
- Images ID
- Images Product ID
- Images URL Zoom
- Images URL Standard
- Images URL thumbnail
- Images URL Tiny
- Images Date modified
- Videos Title
- Videos Description
- Videos Sort order
- Videos Type
- Videos Video ID
- Videos ID
- Videos Product ID
- Videos Length
- Variants Cost Price
- Variants Price
- Variants Sale Price
- Variants Retail Price
- Variants Weight
- Variants Width
- Variants Height
- Variants Depth
- Variants Is free shipping?
- Variants Fixed cost shipping price
- Variants Purchasing disabled
- Variants Purchasing disabled message
- Variants UPC
- Variants Inventory level
- Variants Inventory warning level
- Variants BIN Picking number
- Variants Product ID
- Variants SKU
Action
Search or write
Contact Updated
Triggers when a contact is modified.
Trigger
Instant
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Message Sending Failed
Triggers when sending an outbound message failed.
Trigger
Instant
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New Outbound Message
Triggers when a new message is sent.
Trigger
Instant
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- Webhook Target URLRequired
- Values
Action
Write
- Conversation IDRequired
- ContentRequired
Action
Write
- Sender nameRequired
- To (identifier)Required
- Content TypeRequired
Action
Write
- Contact IDRequired
- First Name
- Last Name
- Gender
- Email Address(es)
- Phone Number(s)
Action
Write
- Conversation IDRequired
Action
Write
- Conversation IDRequired
- StatusRequired
Action
Write
- FieldRequired
- ValueRequired
Action
Search

About BigCommerce

BigCommerce is an e-commerce platform that provides an all-encompassing solution for a business' online store. If you're trying to sell physical goods online, you'll want to check out Bigcommerce.

Related categories

eCommerce

Similar apps

About Superchat

Superchat is a messaging platform that combines relevant communication channels, streamlines customer support and makes messenger marketing accessible to any business.

Learn more

Related categories

CRM (Customer Relationship Management)

Similar apps

Zapier Interfaces

App Builder, CRM (Customer Relationship Management), Forms & Surveys, Zapier

Related Zap Templates

Send WhatsApp template messages, update contacts, add them to contact lists, and create notes in Superchat for new orders in BigCommerce

Send messages, update contacts, update conversation labels, and create notes in Superchat for new order status updates in BigCommerce

Send WhatsApp template messages, update contacts, add them to lists, and create notes in Superchat for new customers in BigCommerce

BigCommerce + Superchat

Send messages, add contacts, and create notes in Superchat for new abandoned carts in BigCommerce

Abandoned Cart

Customer Created

Order Created

Shipment Created

Customer Address Updated

Order Status Updated

Create Customer

Create a Product

Search Customer

Search Product

Find or Create Customer's Address

Contact Created

New Inbound Message

Note Created

Add Contact to Contact List

Create Contact

Send Email

Send WhatsApp Template

Update Conversation Assignees

Update Conversation Labels

Upload File

Find a File

Cart Created

Customer Address Created

Product Created

Customer Updated

Order Updated

Create Blog Post

Create Customer Address

API Request (Beta)

Search Customer Address

Find or Create Customer

Find or Create Product

Contact Updated

Message Sending Failed

New Outbound Message

Start an Automation

Create Note

Send Message

Update Contact

Update Conversation Inbox

Update Conversation Status

Find a Contact

About BigCommerce

Related categories

Similar apps

Shopify

Magento

WooCommerce

About Superchat

Related categories

Similar apps

Zapier Interfaces

Related Zap Templates

Related Zap Templates