Twilio + Zendesk
Create new Zendesk tickets from new Twilio recordings
Effortlessly manage your customer interactions with this seamless workflow. When a new recording occurs in Twilio, a ticket is quickly generated in Zendesk. This solution ensures that every customer interaction is properly logged, allowing for efficient follow-up and improved customer service. Explore the power of automation and experience enhanced coordination between your Twilio and Zendesk platforms.
Effortlessly manage your customer interactions with this seamless workflow. When a new recording occurs in Twilio, a ticket is quickly generated in Zendesk. This solution ensures that every customer interaction is properly logged, allowing for efficient follow-up and improved customer service. Explore the power of automation and experience enhanced coordination between your Twilio and Zendesk platforms.
- When this happens...New Recording
Triggers when a new recording is available on your account.
- automatically do this!Create Ticket
Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).
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New Phone Number
Triggers when you add a new phone number.
Try ItNew Recording
Triggers when a new recording is available on your account.
Try ItNew Transcription
Triggers when a new transcription is available on your account.
Try ItFrom NumberRequired
To NumberRequired
MessageRequired
Voice
Language
Send Digits
