Connect Freshdesk to Freshsales Suite and automate any workflow

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1. Choose a Trigger

An event that starts an automation

2. Choose an Action

The event an automation performs after it's triggered

Endless possibilities

Top companies trust Zapier to automate work that solves their unique business problems—no coding required.

Create your first workflow

Quickly connect Freshdesk to Freshsales Suite with a Zapier template.

Our most popular template

Create Freshdesk companies from new Freshsales Suite accounts
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Freshdesk + Freshsales Suite
Create Freshdesk companies from new Freshsales Suite contacts
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Freshdesk + Freshsales Suite
Create Freshdesk tickets when Freshsales Suite deals are updated
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Freshdesk + Freshsales Suite
Create Freshdesk tickets for new Freshsales Suite contacts
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Freshdesk + Freshsales Suite
Update contacts in Freshsales Suite whenever new tickets are created in Freshdesk
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Freshdesk + Freshsales Suite
Update contact details in Freshsales Suite whenever Freshdesk contacts are updated
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Freshdesk + Freshsales Suite

Create Freshdesk companies from new Freshsales Suite accounts

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Freshdesk + Freshsales Suite

Create Freshdesk companies from new Freshsales Suite contacts

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Freshdesk + Freshsales Suite

Create Freshdesk tickets when Freshsales Suite deals are updated

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Freshdesk + Freshsales Suite

Create Freshdesk tickets for new Freshsales Suite contacts

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Freshdesk + Freshsales Suite

Update contacts in Freshsales Suite whenever new tickets are created in Freshdesk

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Freshdesk + Freshsales Suite

Update contact details in Freshsales Suite whenever Freshdesk contacts are updated

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Freshdesk + Freshsales Suite

Create new deals in Freshsales Suite for each new ticket in Freshdesk
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Freshdesk + Freshsales Suite
Create Freshsales Suite contacts from new Freshdesk contacts
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Freshdesk + Freshsales Suite

How Zapier works

Zapier makes it easy to integrate Freshdesk with Freshsales Suite - no code necessary. See how you can get setup in minutes.

Select a trigger from Freshdesk

A trigger is an event that starts your Zap and runs the workflow. For example, with Freshdesk, a trigger could be "New Ticket."

A trigger is the event that kicks off your automated workflow.

Setup an action from Freshsales Suite

An action is what takes place after the automation is triggered. For example, with Freshsales Suite, the action could be "Add File."

An action is the event that your automated workflow performs when triggered.

That’s it! You just connected Freshdesk to Freshsales Suite

With Zapier, it’s never been easier to connect your apps together and automate your most tedious work. Save hours every month.

Triggers and actions are the main components of every automated workflow.

Connect Freshdesk and Freshsales Suite to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

An illustration representing how to automate lead management with Zapier.

Connect Freshdesk and Freshsales Suite to unlock the power of automation

With Zapier's 7,000 integrations, you can unify your tools within a connected system to improve your team's efficiency and deepen their impact.

Choose a Trigger

Start here

Choose an Action

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
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New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant
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Update Contact
Triggers when a user is updated.
Trigger
Instant
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- Name
  Required
- Description
- Notes
- Domains
Action
Write
- Name
  Required
- Description
Action
Write

- Subject
  Required
- Email
  Required
- Type
- Description
  Required
- Priority
- CC Emails
Action
Write
- Api_docs_info
- HTTP Method
  Required
- URL
  Required
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write

- Ticket Id
  Required
Action
Search
- Filter Name
  Required
- Include Contact Details
Trigger
Scheduled
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- Filter Name
  Required
Trigger
Scheduled
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- Filter Name
  Required
Trigger
Scheduled
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- Select Module
  Required
- Unique Identifier
  Required
- File Name
  Required
- File Path
  Required
- Share with team
Action
Write
- Update By
  Required
- Enter Email / Contact ID
  Required
- Note
  Required
Action
Write
- Name
Action
Write
- First Name
- Last Name
- Work Number
- Mobile Number
- Emails
- Do You Want to Update Lifecycle Stage and Status
- Do You Want To Add Contact To List
- List Name
Action
Write
- Name
- Deal Value
Action
Write
- Associated module
  Required
- Enter Note
  Required
- Targetable Id
  Required
Action
Write
- Update By
  Required
- Enter Email / Contact ID
  Required
- Do You Want to Update Lifecycle Stage and Status
- Choose one of the operation
- List Name
Action
Write
- Email ID of the User
  Required
Action
Search
- Find By
  Required
- Enter Name / Deal ID
  Required
Action
Search
- Search By
  Required
- Enter Account ID / Name
  Required
- Name
Action
Search or write
- Email Address
  Required
- First Name
- Last Name
- Work Number
- Mobile Number
- Emails
- Do You Want to Update Lifecycle Stage and Status
- Do You Want To Add Contact To List
- List Name
Action
Search or write

New Contact
Triggers when a new customer is created.
Trigger
Instant
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Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
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- Ticket No
  Required
- Notes
  Required
- Private
  Required
Action
Write
- Forum Category Id
  Required
- Name
  Required
- Type
  Required
- Visibility
  Required
- Description
Action
Write
- Forum Category Id
  Required
- Forum
  Required
- Title
  Required
- Topic Description
  Required
- Sticky
- Locked
Action
Write
- Name
  Required
- Email
  Required
- Address
- Description
- Phone
- Job Title
- Tags
Action
Write
- Email
  Required
Action
Search
- Filter Name
  Required
Trigger
Scheduled
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- Filter Name
  Required
Trigger
Scheduled
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- Filter Name
  Required
Trigger
Scheduled
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- Filter Name
  Required
Trigger
Scheduled
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- Title
  Required
- Associated Module
  Required
- Attendees Email
  Required
- From Date
  Required
- To Date
  Required
- Targetable Id
  Required
- Location
- Description
- Time Zone
- Outcome
Action
Write
- Associated Module
  Required
- Targetable Id
  Required
- Title
  Required
- Due Date
  Required
- Owner Id
  Required
- Outcome Id
  Required
- Description
- Task Type
- Collaborators
Action
Write
- Module Name
  Required
Action
Write
- Associated Module
  Required
- Targetable Id
  Required
- Title
  Required
- Owner Id
  Required
- Start Date
  Required
- End Date
  Required
- Sales Activity Type
  Required
- Outcome
- Location
- Collaborators
- Notes
Action
Write
- Unique Identifer Name
  Required
- Unique Identifier
  Required
- Event Name
  Required
- Additional Event Properties
Action
Write
- Update By
  Required
- Enter Email / Contact ID
  Required
Action
Write
- Enter Email / Contact ID
  Required
Action
Write
- Search By
  Required
- Enter Account ID / Name
  Required
Action
Search
- Search By
  Required
- Enter Account ID / Name
  Required
Action
Search
- Search By
  Required
- Enter Account ID / Name
  Required
- First Name
- Last Name
- Work Number
- Mobile Number
- Emails
- Do You Want to Update Lifecycle Stage and Status
- Do You Want To Add Contact To List
- List Name
Action
Search or write
- Search By
  Required
- Enter Account ID / Name
  Required
- First Name
- Last Name
- Work Number
- Mobile Number
- Emails
- Do You Want to Update Lifecycle Stage and Status
- Do You Want To Add Contact To List
- List Name
Action
Search or write

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

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