Virtual event

28 SEPT 2023

9AM PDT

Agenda

Times in Pacific Daylight Time (PDT)

9:00 am PDT

All tracks

Keynote

9:00 AM — 9:30 AM

ZapConnect 2023 keynote: Innovations to propel your success

Don't miss ZapConnect's opening keynote with three impactful Zapier leaders—including Zapier CEO Wade Foster. We'll showcase our newest innovations designed to help you outpace ordinary and accelerate your way to success.

Wade Foster

Co-founder and CEO, Zapier

Sheryl Soo

Chief of Staff and VP, New Products, Zapier

Chris Geoghegan

Vice President, Product, Zapier

9:30 am PDT

All tracks

Networking

9:30 AM — 9:45 AM

ZapConnections: Interact and connect

Start the day strong by joining our first dedicated networking session! Discuss all things automation with other Zapier users.

9:45 am PDT

Build

Breakout

9:45 AM — 10:15 AM

Getting started with Zapier Tables and Interfaces

Want to learn more about building custom workflows that cater to your unique needs? This session will walk through how to maximize your customizations with Zapier Tables and Interfaces to send leads to your CRM.

Lars Vedo

Senior Product Manager, New Products, Zapier

Extend

Breakout

9:45 AM — 10:15 AM

How to build your own integration on the Zapier Developer Platform

Learn how to build an integration on the Zapier platform via step-by-step instructions. We'll share valuable insights on how to create user-friendly apps and automate workflows effortlessly.

Katie Redderson-Lear

Backend Engineer, Zapier

Attract

Breakout

9:45 AM — 10:15 AM

From scrappy to scaled: Grow your marketing and sales processes effectively

Congrats! You finally got the headcount and budget to build out more automated workflows for marketing and sales! This talk sheds light on how to address issues like documentation, handling errors, and team onboarding/offboarding. That way, you can maximize your new resources.

Philip Lakin

Co-Founder and CEO, NoCodeOps

Innovate

Breakout

9:45 AM — 10:15 AM

Reshape digital ad performance tracking with AI

In this session, we’ll redefine how to best share Google Ads performance with clients (Spoiler alert: it's through AI-driven reports). With the help of OpenAI KPI data, you’ll learn how to ask AI to break down info in an accessible way for people who aren't paid ad experts.

Ryan Blackburn

Operations Manager, Results Grow

Desh Chaudhuri

Google Advertising Manager, Results Grow

Leon Farmer

Account Manager, Results Grow

10:15 am PDT

Build

Breakout

10:15 AM — 10:45 AM

Unlock new possibilities with your favorite tools: Automating with pre-built apps

Zapier offers over 5,000+ integrations you can use to automate your work. In this session, we'll explore Zapier's pre-built apps in-depth, and show you how to create powerful and efficient workflows with the apps you already use.

Erika Satterfield

Senior Customer Success Manager, Zapier

Innovate

Breakout

10:15 AM — 10:45 AM

The AI Journey: From interest to impact

Join SEO expert Danny Richman as he explores the impact of AI and shares how he built an app that helps with dyslexia. With a blend of personal insights and practical tips, the session will demystify AI and help attendees get started with popular tools like ChatGPT. Above all, the session will inspire participants to begin their own AI projects.

Danny Richman

Consultant, Richman SEO Training

Extend

Breakout

10:15 AM — 10:45 AM

Move into extraordinary: Do even more with Tables and Interfaces

Discover how to use Tables and Interfaces to unlock even more automation possibilities. One highlight: How to use AI within your interface.

If you attended the previous session on Interfaces and Tables, "Getting started with Zapier Tables and Interfaces" and want more, this is the follow-up session for you.

Luke Thomas

Director of New Products, Zapier

Attract

Breakout

10:15 AM — 10:45 AM

Build customer trust and grow your business

Whether it's providing an accurate quote, routing agreements for signatures, or ensuring timely fulfillment, your agreement processes can make or break customer trust. In this session, you’ll learn how automating upstream and downstream agreement processes can forge a positive relationship with your customers at every step in their journey.

Michael Schwab

Senior Director, Partner Solutions, DocuSign

10:45 am PDT

Build

Breakout

10:45 AM — 11:00 AM

What should you automate next? How to uncover automation opportunities

Learn how to identify processes ripe for automation. Get the steps and tools you need to turn cumbersome processes (that keep you from scaling your business) into streamlined systems.

David Leszcynski

Senior Technical Support Specialist, Zapier

Extend

Breakout

10:45 AM — 11:00 AM

This one’s for the devs: How to make the most of the Zapier platform

Learn how Zapier is improving its developer platform. Get insights into new features—such as improved debugging tools and better documentation—which make it easier for developers to build and maintain their integrations.

Lisa Chapello

Director, Product Management, Zapier

Attract

Breakout

10:45 AM — 11:00 AM

Building customer centricity with a centralized RevOps team

Revenue Operations (RevOps) aligns sales, marketing, and customer success to drive revenue growth and boost customer experiences. Explore how to build systems that put customers first with a centralized RevOps team.

Lindsay Rothlisberger

Director of Revenue Operations, Zapier

Innovate

Breakout

10:45 AM — 11:00 AM

Get the answers you need: How to write effective prompts for AI chatbots

To make chatbots truly effective, it's important to craft high-quality prompts that engage customers and accurately capture their needs. This session explores the art of writing effective prompts for AI chatbots. We'll cover topics such as tone and voice, use of natural language processing (NLP), and the importance of testing and iteration.

Pete Huang

Co-founder, Neuron

11:00 am PDT

All tracks

Networking

11:00 AM — 11:30 AM

ZapConnections: Interact and connect

Join one of our interactive networking sessions! Connect with fellow automators before our next keynote.

11:30 am PDT

All tracks

Keynote

11:30 AM — 12:00 PM

AI and entrepreneurship: Insights from OpenAI and Zapier

Join Sam Altman, Co-founder and CEO of OpenAI, and Wade Foster, Co-founder and CEO of Zapier, for a fireside chat on entrepreneurship, AI, and how this new technology will shape the future. They’ll discuss how AI will change the way we work and how it’s impacting how companies of the future will scale.

Wade Foster

CEO, Co-founder, Zapier

Sam Altman

CEO, OpenAI

12:00 pm PDT

Build

Breakout

12:00 PM — 12:30 PM

How to move faster: Mastering multi-step Zaps

Change your automation game with multi-step Zaps. Create more complex workflows that take several tasks off your to-do list at once. Join this session and learn how to use filters to fine-tune workflows and troubleshoot common issues.

Pari Nahata

Senior Product Manager, Zapier

Extend

Breakout

12:00 PM — 12:30 PM

[New feature] How to customize your Zap actions with App Extensions

As one of our newest beta features, App Extensions makes it easier for you to create custom actions for public apps. Discover how to use App Extensions and the new AI assistant to create even more custom and personal Zaps.

Lisa Orr

Senior Product Manager, Zapier

Attract

Breakout

12:00 PM — 12:15 PM

How to amplify the impact of your CRM with Zapier

Realize your CRM's full potential through automation. In this session, we'll talk about ways you can find lead management efficiency with automation.

Dyan Meahl

Senior Operations Specialist, Zapier

Innovate

Breakout

12:00 PM — 12:15 PM

Do more with AI: Streamline tasks with Zapier's ChatGPT plugin

Explore the Zapier ChatGPT plugin that merges 5,000+ apps with AI-driven chat functionality. You’ll learn how to use this plugin to streamline your workflows and act as your personal Zapier assistant.

Reid Robinson

Lead Product Manager, AI, Zapier

12:15 pm PDT

Attract

Breakout

12:15 PM — 12:30 PM

The do’s and don'ts of marketing automation

Successful marketing automation requires careful planning, strategic execution, and a deep understanding of best practices. Explore the do's and don'ts of marketing automation so you can find, nurture, and win more leads.

Lena Yue

Manager, Marketing Operations, Zapier

Innovate

Breakout

12:15 PM — 12:30 PM

Supercharge your Zaps with Code Steps and AI

Learn to create custom and creative Zaps with AI for Code Steps. This new feature uses AI to turn basic prompts into code snippets. From there, you can build more powerful and flexible ways to automate with Zapier.

Ruchira Kulkarni

Product Manager, Zapier

Maggie Cody

Frontend Engineer, Zapier

12:30 pm PDT

Build

Breakout

12:30 PM — 1:00 PM

How to build multi-tasking Zaps with Paths

Say hello to endless Zap possibilities! In this session, we'll show you how to add custom logic to your workflows so you can automate different actions based on conditions you choose.

Caleb Peterson

Senior Frontend Engineer, Zapier

Extend

Breakout

12:30 PM — 1:00 PM

How to connect apps with Webhooks

In this session, we'll look at how you can use Webhooks to send and receive information using apps that don't currently integrate with Zapier.

Laurie Rauch

Backend Engineer, Zapier

Attract

Breakout

12:30 PM — 1:00 PM

Increase sales: 10 ways to personalize the customer experience

When you deliver tailored experiences, you enhance customer satisfaction, foster loyalty, and drive revenue growth. In this session, we'll explore how you can personalize your customer experience across touchpoints and channels.

Nikki Bown

Product Operations Manager, Zapier

Innovate

Breakout

12:30 PM — 1:00 PM

Build your AI tech stack: How to streamline operations and drive growth with AI and Zapier

Join this session to see how to embed AI into your tech stack and supercharge it with automation. We'll discuss how to use AI to optimize your workflows, automate routine tasks, and deliver personalized customer experiences.

Owen Colwell

VP of Growth, Posh

1:00 pm PDT

Build

Breakout

1:00 PM — 1:30 PM

How to combine Zapier and AI to scale your business

This session will showcase three different ways you can automate OpenAI's GPT-4 with Zapier—specifically, how to increase sales and improve customer satisfaction in a way that scales.

Reid Robinson

Lead Product Manager, AI, Zapier

Extend

Breakout

1:00 PM — 1:30 PM

Seamless app integration: How to build with Zapier's Partner API

Want to customize how your customers access Zapier on your site without sacrificing your app’s look, feel, and flow? This session will cover how to use the Partner API to help your customers discover automation possibilities—without ever leaving your app.

Ryan Powell

Senior Product Manager, Zapier

Michelle Chu

Solutions Engineer, Zapier

Innovate

Breakout

1:00 PM — 1:30 PM

AI for marketing: Build a public relations assistant

Discover how you can build your own AI bots that automatically generate press releases, assess situational brand risk, get feedback on your press pitches, and more.

Carly Moulton

Head of Community Marketing, Zapier

Attract

Breakout

1:00 PM — 1:30 PM

Bridge the gap between marketing and sales with automation

Marketing and sales teams work parallel to one another. Marketers want to understand whether leads they've brought in convert to sales, and sales spends too much time hunting down insights to better inform prospects. In this session, learn how Zapier connects disparate platforms so you can share important data quickly and accurately between teams.

Matt Grebow

Sr. Manager, Enterprise Marketing, ServiceTitan

1:30 pm PDT

All tracks

Breakout

1:30 PM — 2:00 PM

New features deep dive: A Q&A with Zapier's Product team

Ask your questions and get your answers. Learn about Zapier's new features and integrations in this interactive session with the Zapier Product team.

Noah Manger

Group Product Manager, Zapier

Taylor Pratt

Group Product Manager, Zapier

Steph Kley

Senior Product Manager, Zapier

Amanda Baker

Senior Product Manager, Zapier

Jane Zhang

Product Marketing Manager, Zapier

All tracks

Breakout

1:30 PM — 2:00 PM

AI-driven growth: How you can use AI to reach new heights

AI is a game-changer. But it can be hard to tell what’s hype and what’s actionable. In this session, we’ll discuss how AI is transforming the way companies grow while changing customer expectations. Plus, we’ll show how AI can accelerate your marketing and personalize your sales efforts.

Kieran Flanagan

Chief Marketing Officer, Zapier

Kipp Bodnar

Chief Marketing Officer, HubSpot

May Habib

CEO and Co-founder, Writer

2:00 pm PDT

All tracks

Networking

2:00 PM — 2:30 PM

ZapConnections: Interact and connect

Wrap up ZapConnect with one of our interactive networking sessions to build your community.

OUTPACE ORDINARY

28 SEPT 2023

9AM PDT / 12PM EDT

VIRTUAL EVENT