Microsoft Office 365 + Request Tracker (RT)

Create tickets in Request Tracker (RT) from new emails in Microsoft Office 365

Save time and effort with this workflow that links Microsoft Office 365 to Request Tracker (RT). When a new email lands in your Office 365 account, this automation process directly generates a ticket in RT. It's an ideal solution for maintaining seamless communication while tracking and resolving issues efficiently.

Save time and effort with this workflow that links Microsoft Office 365 to Request Tracker (RT). When a new email lands in your Office 365 account, this automation process directly generates a ticket in RT. It's an ideal solution for maintaining seamless communication while tracking and resolving issues efficiently.

  1. When this happens...
    Microsoft Office 365Microsoft Office 365
    New Email

    Triggers when a new e-mail is received in your inbox.

    TriggerPolling
  2. automatically do this!
    Request Tracker (RT)Request Tracker (RT)
    Create Ticket

    Create a new ticket in Request Tracker.

    ActionWrite
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Supported triggers and actions

    • Parent FolderRequired

    • Child Folder

    Trigger
    Polling
    Try It
    • Contact Folder

    Trigger
    Polling
    Try It
    • Parent Folder

    • Child Folder

    • Search termsRequired

    • Note

    Trigger
    Polling
    Try It
    • Parent Folder

    • Child Folder

    Trigger
    Polling
    Try It
office-365 logo
office-365 logo

About Microsoft Office 365

Microsoft Office 365 Business is a complete office suite in the cloud. It provides all the standard office products like Excel, Outlook, Word, SharePoint and more, but available from any internet enabled computer! Zapier does not currently support Outlook.com addresses or Home 365 accounts, only business or Enterprise.
Learn more

Related categories

  • Email
  • Microsoft

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request-tracker logo
request-tracker logo

About Request Tracker (RT)

Request Tracker (RT) is an open-source, enterprise-grade ticketing system.

Related categories

  • Support