Brevo + Zendesk
Manage new Zendesk tickets by adding or updating contacts in Brevo
Boost your customer service efficiency with this seamless workflow between Zendesk and Brevo. Whenever a new ticket pops up in your Zendesk view, this automation ensures the contact related to the ticket is added or updated in Brevo. This workflow saves you time and ensures you're always updated with the latest customer information.
Boost your customer service efficiency with this seamless workflow between Zendesk and Brevo. Whenever a new ticket pops up in your Zendesk view, this automation ensures the contact related to the ticket is added or updated in Brevo. This workflow saves you time and ensures you're always updated with the latest customer information.
- When this happens...
New Ticket in ViewTriggers when a new ticket is added to a view.
TriggerPollingZapier checks for new data every 15 min on the Free plan - automatically do this!
Add or Update ContactAdds or updates a contact.
ActionWriteCreate a new record or update an existing record in your app.
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New Group
Triggers when a new group is created.
Try ItTriggerThis is the start of your ZapPollingZapier checks for new data every 15 min on the Free planWho can view suspended tickets
Try ItTriggerThis is the start of your ZapPollingZapier checks for new data every 15 min on the Free planNew View
Triggers when a new view is created.
Try ItTriggerThis is the start of your ZapPollingZapier checks for new data every 15 min on the Free planNameRequired
Details
Notes
Tags
Domain Names
External Id
Group Id
Shared Tickets
Shared Comments
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.SubjectRequired
Assignee
Collaborators
Collaborator Emails
Group
Requester Name
Requester Email
First Comment/Description format
First Comment/DescriptionRequired
Should the first Comment be public?
Tags
Status
Type
Priority
Submitter
Ticket form
Sharing Agreements
Brand
External ID
Email CC
Attachment
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.TicketRequired
Comment body
Comment format
Should the Comment be public?
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.OrganizationRequired
Name
Details
Notes
Tags
Domain Names
External Id
Shared Tickets
Shared Comments
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.UserRequired
Name
Email
Details
Notes
Phone
Tags
Role
Organization
External Id
Verified
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Stop on errorRequired
HTTP MethodRequired
URLRequired
Query string parameters
Additional request headers
Body
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Ticket IdRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appQueryRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appQueryRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appQueryRequired
NameRequired
Details
Notes
Tags
Domain Names
External Id
Group Id
Shared Tickets
Shared Comments
ActionThis is an event a Zap performs.Search or writeFind existing data in your app, or create a new record if no data is found
Contact Added
Triggers when a Brevo contact is added.
Try ItTriggerThis is the start of your ZapPollingZapier checks for new data every 15 min on the Free planDescription of the webhook to be displayed in Brevo
Return all contact data
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Description of the webhook to be displayed in Brevo
Return all contact data
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Description of the webhook to be displayed in Brevo
Return all contact data
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Description of the webhook to be displayed in Brevo
Return all contact data
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Update if Contact ExistsRequired
Email
Mobile number of contact (SMS)
Email Blacklisted
SMS Blacklisted
Lists
Lists Update Type
Attributes (Deprecated)
Treat values as category ID for attributes of type `category`
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Company Name or IDRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Update if the deal already existRequired
Deal name or IDRequired
Use Category IDs for Attributes
Deal PipelineRequired
Deal StageRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Deal name or IDRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Record typeRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.ToRequired
Cc
Bcc
Sender Name
Sender EmailRequired
Reply to Name
Reply to EmailRequired
SubjectRequired
HTML Content
Text Content
Attachments Url
Attachment Files
Tags
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Email of contactRequired
Lists to unsubscribeRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.
New Organization
Triggers when a new organization is created.
Try ItTriggerThis is the start of your ZapPollingZapier checks for new data every 15 min on the Free planTicket (Required for non-admins)
Try ItTriggerThis is the start of your ZapPollingZapier checks for new data every 15 min on the Free planNew User
Triggers when a new user is created.
Try ItTriggerThis is the start of your ZapPollingZapier checks for new data every 15 min on the Free planUserRequired
user_delete_copy
Permanent Deletion
user_delete_test_copy
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.TicketRequired
TagsRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.TicketRequired
CommentRequired
Should the comment be public?
FileRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.TicketRequired
TagsRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.TicketRequired
Subject
Assignee
Group
New status
New Comment to add to the Ticket
New Comment format
Should the new Comment be public?
Tags
Additional Tags
Remove Tags
Type
Priority
Submitter
Brand
External ID
Requester
Sharing Agreements
Ticket form
Collaborators
Collaborator Emails
Email CC
Attachment
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.NameRequired
Email
Details
Notes
Phone
Tags
Role
Organization
External Id
Verified
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.QueryRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appInfo
Type
ActionThis is an event a Zap performs.SearchFind existing data in your appTicket IdRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appQueryRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appQueryRequired
NameRequired
Email
Details
Notes
Phone
Tags
Role
Organization
External Id
Verified
ActionThis is an event a Zap performs.Search or writeFind existing data in your app, or create a new record if no data is foundDescription of the webhook to be displayed in Brevo
Return all contact data
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Description of the webhook to be displayed in Brevo
List NameRequired
Return all contact data
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Description of the webhook to be displayed in Brevo
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Description of the webhook to be displayed in Brevo
Return all contact data
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Description of the webhook to be displayed in Brevo
Return all contact data
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Description of the webhook to be displayed in Brevo
Return all contact data
Try ItTriggerThis is the start of your ZapInstantThis event starts a Zap instantly.Update if the company already existRequired
Company name or IDRequired
Use Category IDs for Attributes
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Company name or IDRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Deal name or IDRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Email of contact
Mobile number of contact
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Record typeRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.EmailRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Stop on errorRequired
HTTP MethodRequired
URLRequired
Query string parameters
Additional request headers
Body
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.
About Brevo
Related categories
About Zendesk
Related categories
Related Zap Templates
- Update Zendesk users when new Sendinblue campaign statuses occur
- Update Zendesk tickets when Sendinblue contacts are new or updated
- Add comments to Zendesk tickets for new contacts added to a specific list in Brevo
- Add comments to Zendesk tickets for new Brevo campaign statuses
- Add or update Brevo contacts when new Zendesk organizations are created
- Update Zendesk tickets for new or updated contacts in Sendinblue
- Add or update Brevo contacts when new Zendesk tickets come into view
- Create Zendesk tickets when new contacts subscribe to specific lists in Brevo
- Manage new Zendesk tickets by adding or updating contacts in Brevo
- Update Brevo contacts with new Zendesk tickets in view
- Add or update Brevo contacts for each new ticket in Zendesk
- Create or update Brevo contacts from new Zendesk tickets in view