Airtable + Help Scout
Start conversations in Help Scout for each new or updated record in Airtable
Stay proactive and efficient in your customer support strategy by combining Airtable and Help Scout capabilities. With this workflow, every time there's a new or updated record in your Airtable, a conversation is immediately generated in Help Scout. This seamless integration enhances data consistency between the two platforms and ensures immediate follow-up actions for better customer service.
Stay proactive and efficient in your customer support strategy by combining Airtable and Help Scout capabilities. With this workflow, every time there's a new or updated record in your Airtable, a conversation is immediately generated in Help Scout. This seamless integration enhances data consistency between the two platforms and ensures immediate follow-up actions for better customer service.
- When this happens...New or Updated Record
Triggers when a record is created or updated.
- automatically do this!Create Conversation
Creates conversation including tags and custom fields (only with Help Scout's Plus plan). Select mailbox to see custom fields.
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BaseRequired
TableRequired
Limit to View
Include attachment content
Try ItBaseRequired
TableRequired
RecordRequired
CommentRequired
Cache Copy
BaseRequired
TableRequired
BaseRequired
TableRequired
Help Text
Primary lookup fieldRequired
Secondary lookup field
Help Text
BaseRequired
TableRequired
Last modified time columnRequired
Limit to view
Include file contents?
Try ItBaseRequired
TableRequired
NameRequired
Workspace IDRequired
Number of TablesRequired
BaseRequired
Table NameRequired
Table Description
Primary Field Name
Primary Field Type
