Email by Zapier + Request Tracker (RT)

Create and send emails in Email by Zapier for new tickets in Request Tracker (RT)

Stay on top of requests and ensure prompt communication with this workflow. Whenever a new ticket is created in Request Tracker (RT), this automation promptly sends an outbound email via Email by Zapier, helping you improve client service with quick response times. Simplify your helpdesk activities and manage correspondence effortlessly with this streamlined process.

Stay on top of requests and ensure prompt communication with this workflow. Whenever a new ticket is created in Request Tracker (RT), this automation promptly sends an outbound email via Email by Zapier, helping you improve client service with quick response times. Simplify your helpdesk activities and manage correspondence effortlessly with this streamlined process.

  1. When this happens...
    Request Tracker (RT)Request Tracker (RT)
    Ticket Created

    Triggers when a new Request Tracker ticket is created.

    TriggerPolling
  2. automatically do this!
    Email by ZapierEmail by Zapier
    Send Outbound Email

    Send up to 5 emails per day on Free or Trial Zapier plans, or up to 10 emails per hour on paid Zapier plans from a custom zapiermail.com address.

    ActionWrite
Start free with email
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Supported triggers and actions

    • Ticket ID

    • Custom Role IDRequired

    • SinceRequired

    • Per PageRequired

    Trigger
    Polling
    Try It
    • QueueRequired

    • SinceRequired

    • Per PageRequired

    Trigger
    Polling
    Try It
    • Ticket IDRequired

    • TextRequired

    Action
    Write
    • Ticket IDRequired

    • TextRequired

    Action
    Write
email logo
email logo

About Email by Zapier

Send and receive email via a custom Zapier email address at "zapiermail.com". This is great for triggering off of emails and sending custom emails. (Max of 10 email sends per hour.) Have direct access to your own email servers? Check out our IMAP and SMTP services!
Learn more

Related categories

  • Email
  • Zapier
request-tracker logo
request-tracker logo

About Request Tracker (RT)

Request Tracker (RT) is an open-source, enterprise-grade ticketing system.

Related categories

  • Support