Email by Zapier + Request Tracker (RT)

Send outbound emails in Email by Zapier when new ticket correspondence occurs in Request Tracker (RT)

Ensure timely correspondence with this efficient workflow. Once activated, every time ticket correspondence happens in Request Tracker (RT), an outbound email is immediately sent via Email by Zapier. This smooth process minimizes lag, ensuring quicker responses and improved customer satisfaction.

Ensure timely correspondence with this efficient workflow. Once activated, every time ticket correspondence happens in Request Tracker (RT), an outbound email is immediately sent via Email by Zapier. This smooth process minimizes lag, ensuring quicker responses and improved customer satisfaction.

  1. When this happens...
    Request Tracker (RT)Request Tracker (RT)
    Ticket Correspondence

    Triggers when a ticket is replied to (that is, corresponded with).

    TriggerPolling
  2. automatically do this!
    Email by ZapierEmail by Zapier
    Send Outbound Email

    Send up to 5 emails per day on Free or Trial Zapier plans, or up to 10 emails per hour on paid Zapier plans from a custom zapiermail.com address.

    ActionWrite
Start free with email
  • Free forever for core features
  • 14 day trial for premium features & apps

Supported triggers and actions

    • Ticket ID

    • Custom Role IDRequired

    • SinceRequired

    • Per PageRequired

    Trigger
    Polling
    Try It
    • QueueRequired

    • SinceRequired

    • Per PageRequired

    Trigger
    Polling
    Try It
    • Ticket IDRequired

    • TextRequired

    Action
    Write
    • Ticket IDRequired

    • TextRequired

    Action
    Write
email logo
email logo

About Email by Zapier

Send and receive email via a custom Zapier email address at "zapiermail.com". This is great for triggering off of emails and sending custom emails. (Max of 10 email sends per hour.) Have direct access to your own email servers? Check out our IMAP and SMTP services!
Learn more

Related categories

  • Email
  • Zapier
request-tracker logo
request-tracker logo

About Request Tracker (RT)

Request Tracker (RT) is an open-source, enterprise-grade ticketing system.

Related categories

  • Support