Gorgias + tl;dv
Create new Gorgias tickets when new transcripts are added in tl;dv
Keep your customer service process streamlined and efficient by creating a new Gorgias ticket each time a transcript is added in the tl;dv app. This automated workflow takes care of it all for you, turning your transcript additions into immediate, actionable items in your Gorgias ticket system. Never miss another service ticket and ensure fast, responsive interaction with your users.
Keep your customer service process streamlined and efficient by creating a new Gorgias ticket each time a transcript is added in the tl;dv app. This automated workflow takes care of it all for you, turning your transcript additions into immediate, actionable items in your Gorgias ticket system. Never miss another service ticket and ensure fast, responsive interaction with your users.
- When this happens...Transcript Added
Triggers when a new transcript is created.
- automatically do this!Create Ticket
Creates a ticket
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Note tags
Try ItTranscript Added
Triggers when a new transcript is created.
Try ItStatusRequired
SubjectRequired
Tags
External ID
ChannelRequired
Source typeRequired
From Name
From AddressRequired
To Name
To AddressRequired
Body (HTML)
Body (text)
Message ID
External ID
Created at
ViaRequired
Recording Added
Triggers when a new recording is created.
Try ItRecording nameRequired
Recording file or recording download URLRequired
Ticket IDRequired
ChannelRequired
ViaRequired
Source typeRequired
From Name
From AddressRequired
To Name
To AddressRequired
Body (HTML)
Body (text)
Message ID
External ID
Created at