Freshservice + Zendesk
Create new Zendesk tickets from new Freshservice tickets
Whenever a new ticket pops up in FreshService, this workflow ensures that a corresponding ticket is instantly created in Zendesk. It eliminates the need for manual data entry, helping your support team maintain consistency across platforms while focusing on resolving customer issues. Increase efficiency and ensure a seamless customer service experience with this simple, yet effective, automation.
Whenever a new ticket pops up in FreshService, this workflow ensures that a corresponding ticket is instantly created in Zendesk. It eliminates the need for manual data entry, helping your support team maintain consistency across platforms while focusing on resolving customer issues. Increase efficiency and ensure a seamless customer service experience with this simple, yet effective, automation.
- When this happens...New Ticket
Triggers when there is a new ticket is created in Freshservice.
- automatically do this!Create Ticket
Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).
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New Ticket
Triggers when there is a new ticket is created in Freshservice.
Try ItUpdated Ticket
Triggers when a Ticket is updated.
Try ItTicket NoRequired
NotesRequired
PrivateRequired
First NameRequired
Last Name
Job Title
Primary EmailRequired
Mobile Phone Number
Work Phone Number
Address
Background Information
