UpKeep + Zendesk

Generate work orders in UpKeep for new tickets in Zendesk

This Zap automatically creates work orders in UpKeep whenever new Zendesk tickets are created. Streamline your customer service workflows without any added clicks or keystrokes!

When this happens...
New Ticket in View
Triggers when a new ticket is added to a view.
TriggerPolling
automatically do this!
Create Work Order
Creates new work order.
ActionWrite

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Supported triggers and actions

New Group
Triggers when a new group is created.
Trigger
Polling
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- ViewRequired
Trigger
Polling
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- Tags
Trigger
Instant
Try It
- Who can view suspended tickets
Trigger
Polling
Try It
- Organization
Trigger
Polling
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New View
Triggers when a new view is created.
Trigger
Polling
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- NameRequired
- Details
- Notes
- Tags
- Domain Names
- External Id
- Group Id
- Shared Tickets
- Shared Comments
Action
Write

- SubjectRequired
- Assignee
- Collaborators
- Collaborator Emails
- Group
- Requester Name
- Requester Email
- First Comment/Description format
- First Comment/DescriptionRequired
- Should the first Comment be public?
- Tags
- Status
- Type
- Priority
- Submitter
- Ticket form
- Sharing Agreements
- Brand
- External ID
- Email CC
- Attachment
Action
Write
- TicketRequired
- Comment body
- Comment format
- Should the Comment be public?
Action
Write
- OrganizationRequired
- Name
- Details
- Notes
- Tags
- Domain Names
- External Id
- Shared Tickets
- Shared Comments
Action
Write
- UserRequired
- Name
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External Id
- Verified
Action
Write
- Stop on errorRequired
- HTTP MethodRequired
- URLRequired
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket IdRequired
Action
Search
- QueryRequired
Action
Search
- QueryRequired
Action
Search
- QueryRequired
- NameRequired
- Details
- Notes
- Tags
- Domain Names
- External Id
- Group Id
- Shared Tickets
- Shared Comments
Action
Search or write
New Purchase Order
Triggers when a new purchase order is created.
Trigger
Instant
Try It
New Work Order
Triggers when a new work order is created.
Trigger
Instant
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Request Approved
Triggers when a request is approved.
Trigger
Instant
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Work Order Category Change
Triggers when category changes on a work order.
Trigger
Instant
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- TitleRequired
- Detailed Description
- User Assigned
- Location Assigned
- Asset Assigned
Action
Write
- IdRequired
- Status
Action
Write
- Asset NameRequired
Action
Search
- Part NameRequired
Action
Search
- Vendor NameRequired
Action
Search

- TagsRequired
Trigger
Polling
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- Organization
Trigger
Polling
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New Organization
Triggers when a new organization is created.
Trigger
Polling
Try It
- Ticket (Required for non-admins)
Trigger
Polling
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New User
Triggers when a new user is created.
Trigger
Polling
Try It
- UserRequired
- user_delete_copy
- Permanent Deletion
- user_delete_test_copy
Action
Write
- TicketRequired
- TagsRequired
Action
Write
- TicketRequired
- CommentRequired
- Should the comment be public?
- FileRequired
Action
Write
- TicketRequired
- TagsRequired
Action
Write
- TicketRequired
- Subject
- Assignee
- Group
- New status
- New Comment to add to the Ticket
- New Comment format
- Should the new Comment be public?
- Tags
- Additional Tags
- Remove Tags
- Type
- Priority
- Submitter
- Brand
- External ID
- Requester
- Sharing Agreements
- Ticket form
- Collaborators
- Collaborator Emails
- Email CC
- Attachment
Action
Write
- NameRequired
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External Id
- Verified
Action
Write
- QueryRequired
Action
Search
- Info
- Type
Action
Search
- Ticket IdRequired
Action
Search
- QueryRequired
Action
Search
- QueryRequired
- NameRequired
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External Id
- Verified
Action
Search or write
New Request
Triggers when a new request is created.
Trigger
Instant
Try It
Purchase Order Status Change
Triggers when a status changes on a purchase order.
Trigger
Instant
Try It
Work Order Status Change
Triggers when a status changes on a work order.
Trigger
Instant
Try It
- TitleRequired
- Category
- Due Date
- Vendor
- Description
- Part ID
- Part Quantity
- Tax
- Shipping Cost
- Other Cost
- Company Name
- Company Slogan
- Company Street
- Company Zipcode
- Company City
- Company State
- Company Phone
- Company Fax
- Shipping Name
- Shipping Company
- Shipping Street
- Shipping City
- Shipping State
- Shipping Zipcode
- Shipping Phone
- Shipping Fax
- Purchase Order Date
- Requisitioner
- Shipping Method
- F.O.B. Shipping Point
- Terms
- Notes
Action
Write
- Detailed Description
- TitleRequired
- User Assigned
- Location Assigned
- Asset Assigned
Action
Write
- Api Docs Info
- Stop on errorRequired
- HTTP MethodRequired
- URLRequired
- Query string parameters
- Additional request headers
- Body
Action
Write
- Location NameRequired
Action
Search
- Email IdRequired
Action
Search

About UpKeep

UpKeep is a maintenance management application for facility management teams. Create work orders, prioritize requests, and collaborate with your team.

Learn more

Related categories

Project Management

About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

Learn more

Related categories

Customer Support

Similar apps

Related Zap Templates

Add new Zendesk tickets to UpKeep as work order requests

Create Zendesk tickets when new requests are created in UpKeep

Create Zendesk tickets from new UpKeep requests

UpKeep + Zendesk

Generate work orders in UpKeep for new tickets in Zendesk

New Group

New Ticket in View

Tag Added to User

New Suspended Ticket

Updated Ticket

New View

Create Organization

Create Ticket

Add Comment to Ticket

Update Organization

Update User

API Request (Beta)

Find Ticket Comments

Find a Group

Find an Organization

Find or Create Organization

New Purchase Order

New Work Order

Request Approved

Work Order Category Change

Create Request

Update Purchase Order

Find Asset

Find Part

Find Vendor

New Tag Added to Ticket

New Ticket

New Organization

New Action on Ticket

New User

Delete User

Remove Tag(s) from Ticket

Attach File to Ticket

Add Tag(s) to Ticket

Update Ticket

Create User

Find an Agent

Find Tickets

Find Latest Comment

Find a User

Find or Create User

New Request

Purchase Order Status Change

Work Order Status Change

Create Purchase Order

Create Work Order

API Request (Beta)

Find Location

Find User

About UpKeep

Related categories

About Zendesk

Related categories

Similar apps

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Freshdesk

HappyFox

Related Zap Templates

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