to.co + Zendesk

Create Zendesk tickets from new to.co messages

When one of your orgs receives a new message in to.co, this integration will create a ticket in Zendesk automatically. This makes it easy to manage responding to messages.

When this happens...
Message Received
Triggers when a new Message is received.
TriggerInstant
automatically do this!
Create Ticket
Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).
ActionWrite

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Supported triggers and actions

Contact Added
Triggers when a Contact is added.
Trigger
Instant
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Contact Updated
Triggers when a Contact is updated.
Trigger
Instant
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Location Added
Triggers when a Location is added to an Org.
Trigger
Instant
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Location Updated
Triggers when a Location is updated on an Org.
Trigger
Instant
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Org Updated
Triggers when an Org is updated.
Trigger
Instant
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Org Unwatched
Triggers when an Org is removed from the watch list.
Trigger
Instant
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- Search termRequired
- ISO 3166 Country Code. 2 characters
- Code of state for country defined in country_code. 2 characters
- Start results from index
- Result size
- Results Sort Order
Action
Search

- TagsRequired
Trigger
Polling
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- Organization
Trigger
Polling
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New Organization
Triggers when a new organization is created.
Trigger
Polling
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- Ticket (Required for non-admins)
Trigger
Polling
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New User
Triggers when a new user is created.
Trigger
Polling
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- UserRequired
- user_delete_copy
- Permanent Deletion
- user_delete_test_copy
Action
Write
- TicketRequired
- TagsRequired
Action
Write
- TicketRequired
- CommentRequired
- Should the comment be public?
- FileRequired
Action
Write
- TicketRequired
- TagsRequired
Action
Write
- TicketRequired
- Subject
- Assignee
- Group
- New status
- New Comment to add to the Ticket
- New Comment format
- Should the new Comment be public?
- Tags
- Additional Tags
- Remove Tags
- Type
- Priority
- Submitter
- Brand
- External ID
- Requester
- Sharing Agreements
- Ticket form
- Collaborators
- Collaborator Emails
- Email CC
- Attachment
Action
Write
- NameRequired
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External Id
- Verified
Action
Write
- QueryRequired
Action
Search
- Info
- Type
Action
Search
- Ticket IdRequired
Action
Search
- QueryRequired
Action
Search
- QueryRequired
- NameRequired
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External Id
- Verified
Action
Search or write

Contact Deleted
Triggers when a Contact is deleted.
Trigger
Instant
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Document Approved
Triggers when a new Document is approved.
Trigger
Instant
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Location Deleted
Triggers when a Location is deleted on an Org.
Trigger
Instant
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Message Received
Triggers when a new Message is received.
Trigger
Instant
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Org Watched
Triggers when an Org is added to the watch list.
Trigger
Instant
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- First Name
- Last Name
- Full Name
- Email
- Email Opt OutRequired
- Org Name
- Org Registration Number
- Org VAT Registration Number or Tax ID
- Org Job Title
- Org Department
- ISO 3166 Country Code. 2 characters
- Avatar Image URL
- Salutation
- Phone
- Phone Alternate
- Local Phone
- Mobile Phone
- Toll-Free Phone
- Phone TTY
- Website URL
- Twitter Handle
- Instagram Handle
- Facebook URL
- LinkedIn URL
- YouTube URL
- Vimeo URL
- TikTok URL
- Pinterest URL
- Clubhouse URL
- Snapchat URL
- Address Line 1
- Address Line 2
- Address Line 3
- Address City
- Address Sublocality
- Address State Name
- Address State Code
- Address ZIP Code
Action
Write
New Group
Triggers when a new group is created.
Trigger
Polling
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- ViewRequired
Trigger
Polling
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- Tags
Trigger
Instant
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- Who can view suspended tickets
Trigger
Polling
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- Organization
Trigger
Polling
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New View
Triggers when a new view is created.
Trigger
Polling
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- NameRequired
- Details
- Notes
- Tags
- Domain Names
- External Id
- Group Id
- Shared Tickets
- Shared Comments
Action
Write
- SubjectRequired
- Assignee
- Collaborators
- Collaborator Emails
- Group
- Requester Name
- Requester Email
- First Comment/Description format
- First Comment/DescriptionRequired
- Should the first Comment be public?
- Tags
- Status
- Type
- Priority
- Submitter
- Ticket form
- Sharing Agreements
- Brand
- External ID
- Email CC
- Attachment
Action
Write
- TicketRequired
- Comment body
- Comment format
- Should the Comment be public?
Action
Write
- OrganizationRequired
- Name
- Details
- Notes
- Tags
- Domain Names
- External Id
- Shared Tickets
- Shared Comments
Action
Write
- UserRequired
- Name
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External Id
- Verified
Action
Write
- Stop on errorRequired
- HTTP MethodRequired
- URLRequired
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket IdRequired
Action
Search
- QueryRequired
Action
Search
- QueryRequired
Action
Search
- QueryRequired
- NameRequired
- Details
- Notes
- Tags
- Domain Names
- External Id
- Group Id
- Shared Tickets
- Shared Comments
Action
Search or write

About to.co

to.co is the home of official information for every company on the planet

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About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

Learn more

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Customer Support

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to.co + Zendesk

Create Zendesk tickets from new to.co messages

Contact Added

Contact Updated

Location Added

Location Updated

Org Updated

Org Unwatched

Org Search

New Tag Added to Ticket

New Ticket

New Organization

New Action on Ticket

New User

Delete User

Remove Tag(s) from Ticket

Attach File to Ticket

Add Tag(s) to Ticket

Update Ticket

Create User

Find an Agent

Find Tickets

Find Latest Comment

Find a User

Find or Create User

Contact Deleted

Document Approved

Location Deleted

Message Received

Org Watched

Contact Add

New Group

New Ticket in View

Tag Added to User

New Suspended Ticket

Updated Ticket

New View

Create Organization

Create Ticket

Add Comment to Ticket

Update Organization

Update User

API Request (Beta)

Find Ticket Comments

Find a Group

Find an Organization

Find or Create Organization

About to.co

Related categories

Similar apps

Zapier Interfaces

About Zendesk

Related categories

Similar apps

Help Scout

Freshdesk

HappyFox

Related Zap Templates

Related Zap Templates