Notion + Zendesk
Create new Notion database items for every new ticket in Zendesk
Streamline your customer service process with this workflow. Whenever a new ticket arrives in Zendesk, a corresponding item is immediately created in your Notion database. This smooth process not only saves time but also ensures all customer issues are properly tracked and addressed in your system.
Streamline your customer service process with this workflow. Whenever a new ticket arrives in Zendesk, a corresponding item is immediately created in your Notion database. This smooth process not only saves time but also ensures all customer issues are properly tracked and addressed in your system.
- When this happens...
New TicketTriggers when a new ticket is created. Optionally select an organization.
TriggerPollingZapier checks for new data every 15 min on the Free plan - automatically do this!
Create Database ItemCreates an item in a database.
ActionWriteCreate a new record or update an existing record in your app.
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New Group
Triggers when a new group is created.
Try ItTriggerThis is the start of your ZapPollingZapier checks for new data every 15 min on the Free planWho can view suspended tickets
Try ItTriggerThis is the start of your ZapPollingZapier checks for new data every 15 min on the Free planNew View
Triggers when a new view is created.
Try ItTriggerThis is the start of your ZapPollingZapier checks for new data every 15 min on the Free planNameRequired
Details
Notes
Tags
Domain Names
External Id
Group Id
Shared Tickets
Shared Comments
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.SubjectRequired
Assignee
Collaborators
Collaborator Emails
Group
Requester Name
Requester Email
First Comment/Description format
First Comment/DescriptionRequired
Should the first Comment be public?
Tags
Status
Type
Priority
Submitter
Ticket form
Sharing Agreements
Brand
External ID
Email CC
Attachment
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.TicketRequired
Comment body
Comment format
Should the Comment be public?
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.OrganizationRequired
Name
Details
Notes
Tags
Domain Names
External Id
Shared Tickets
Shared Comments
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.UserRequired
Name
Email
Details
Notes
Phone
Tags
Role
Organization
External Id
Verified
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Stop on errorRequired
HTTP MethodRequired
URLRequired
Query string parameters
Additional request headers
Body
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Ticket IdRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appQueryRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appQueryRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appQueryRequired
NameRequired
Details
Notes
Tags
Domain Names
External Id
Group Id
Shared Tickets
Shared Comments
ActionThis is an event a Zap performs.Search or writeFind existing data in your app, or create a new record if no data is foundDatabaseRequired
Filter by Creation Time
Try ItTriggerThis is the start of your ZapPollingZapier checks for new data every 15 min on the Free planPageRequired
Block TypeRequired
Content
Programming Language
Checked
Icon (Emoji)
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.PageRequired
CommentRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Parent PageRequired
Title
Content
Icon
Cover
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.PageRequired
ContentRequired
Content Format
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.DatabaseRequired
ItemRequired
Content
Content Format
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Stop on errorRequired
HTTP MethodRequired
URLRequired
Query string parameters
Additional request headers
Body
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.
Retrieve a Page
This action retrieves a specific page from Notion using its ID. The page id can be a normal page or a database item.
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.PageRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appBlock IDRequired
Page Size
Start Cursor
ActionThis is an event a Zap performs.SearchFind existing data in your appPage or Database Item IDRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appPageRequired
PropertyRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appUserRequired
ActionThis is an event a Zap performs.SearchFind existing data in your app
New Organization
Triggers when a new organization is created.
Try ItTriggerThis is the start of your ZapPollingZapier checks for new data every 15 min on the Free planTicket (Required for non-admins)
Try ItTriggerThis is the start of your ZapPollingZapier checks for new data every 15 min on the Free planNew User
Triggers when a new user is created.
Try ItTriggerThis is the start of your ZapPollingZapier checks for new data every 15 min on the Free planUserRequired
user_delete_copy
Permanent Deletion
user_delete_test_copy
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.TicketRequired
TagsRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.TicketRequired
CommentRequired
Should the comment be public?
FileRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.TicketRequired
TagsRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.TicketRequired
Subject
Assignee
Group
New status
New Comment to add to the Ticket
New Comment format
Should the new Comment be public?
Tags
Additional Tags
Remove Tags
Type
Priority
Submitter
Brand
External ID
Requester
Sharing Agreements
Ticket form
Collaborators
Collaborator Emails
Email CC
Attachment
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.NameRequired
Email
Details
Notes
Phone
Tags
Role
Organization
External Id
Verified
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.QueryRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appInfo
Type
ActionThis is an event a Zap performs.SearchFind existing data in your appTicket IdRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appQueryRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appQueryRequired
NameRequired
Email
Details
Notes
Phone
Tags
Role
Organization
External Id
Verified
ActionThis is an event a Zap performs.Search or writeFind existing data in your app, or create a new record if no data is foundDatabaseRequired
ItemRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.DatabaseRequired
Content
Content Format
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Page IDRequired
New Parent IDRequired
New Parent Type
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Item IDRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Database IDRequired
Database Title
Database Description
Icon (Emoji)
Property Updates (JSON)
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Retrieve Database
This action retrieves a database in Notion using the ID of the database.
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.Block IdRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appDatabaseRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appPage IDRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appTitleRequired
Exact MatchRequired
ActionThis is an event a Zap performs.SearchFind existing data in your appDatabase IDRequired
Advanced Query (JSON)
ActionThis is an event a Zap performs.SearchFind existing data in your appDatabaseRequired
Content
Content Format
ActionThis is an event a Zap performs.Search or writeFind existing data in your app, or create a new record if no data is found
About Notion
Related categories
About Zendesk
Related categories
Related Zap Templates
- Upload new Zendesk tickets to Notion databases
- Create Notion database items from new Zendesk tickets
- Create items in Notion for every new ticket in Zendesk view
- Update Zendesk users when new Notion database items are added
- Create Notion pages for new Zendesk tickets to easily manage support requests
- Create Zendesk ticket comments for new Notion database items
- Update Zendesk tickets when new Notion database items are added
- Create Notion pages for new Zendesk tickets to streamline support management
- Add new Zendesk tickets to a Notion database as items
- Create new Notion database items from new Zendesk views
- Create Zendesk tickets from new Notion database items
- Create Zendesk tickets from new Notion database items
- Create new Notion pages for your new Zendesk tickets
- Create Notion database items from new Zendesk tickets in view
- Create Zendesk users from new Notion database items
- Create Zendesk tickets from updated Notion database items
- Update Zendesk tickets when Notion pages are updated
- Add new tagged tickets in Zendesk to Notion as database items
Related Zap Templates
- Create Notion database items from new Zendesk tickets
- Create Notion pages for new Zendesk tickets to easily manage support requests
- Create Notion pages for new Zendesk tickets to streamline support management
- Create Zendesk tickets from new Notion database items
- Create Notion database items from new Zendesk tickets in view