Jira Service Management + SolarWinds Service Desk

Manage new SolarWinds Service Desk incidents by creating requests in Jira Service Management

Streamline your IT service management with this robust automation. When a new incident is reported in SolarWinds Service Desk, this workflow swiftly creates a corresponding request in Jira Service Management. It simplifies the process of ticket synchronization between the two platforms, improving your response time and collaboration, ultimately enhancing your IT efforts. Keep your teams in sync and manage incidents efficiently without missing a beat.

Streamline your IT service management with this robust automation. When a new incident is reported in SolarWinds Service Desk, this workflow swiftly creates a corresponding request in Jira Service Management. It simplifies the process of ticket synchronization between the two platforms, improving your response time and collaboration, ultimately enhancing your IT efforts. Keep your teams in sync and manage incidents efficiently without missing a beat.

  1. When this happens...
    SolarWinds Service DeskSolarWinds Service Desk
    New Incident

    Triggers when a new incident is created.

    TriggerPolling
  2. automatically do this!
    Jira Service ManagementJira Service Management
    Create Request

    Create a new request.

    ActionWrite
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Supported triggers and actions

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About Jira Service Management

Jira Service Management is help desk software that enables support agents to receive, track, manage and resolve requests from help seekers.

Related categories

  • Customer Support
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About SolarWinds Service Desk

Modern IT management. Cloud-based IT service desk and asset management solution you'll love to use.
Learn more

Related categories

  • Customer Support