HelpDesk + Onoff Business

Create tickets in HelpDesk for every new sms received in Onoff Business

Easily streamline your customer service process with this workflow. When a new SMS message is received in the Onoff Business app, it initiates the creation of a fresh ticket in the HelpDesk app. This efficient process ensures that every inbound message is promptly addressed, enhancing your customer's experience while saving abundant time for your support team.

When this happens...
New SMS Is Received
Triggers when a SMS is received for the given phone number.
TriggerInstant
automatically do this!
Create Ticket
Creates a new ticket.
ActionWrite

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Supported triggers and actions

- Name and Phone numberRequired
Trigger
Instant
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- Name and Phone numberRequired
Trigger
Instant
Try It
- Name and Phone numberRequired
Trigger
Instant
Try It
- Onoff phone numberRequired
- Target phone numberRequired
- Sms contentRequired
Action
Write
New Ticket
Triggers when a new support ticket is created.
Trigger
Instant
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Ticket Followers Changed
Triggers when followers change in a ticket.
Trigger
Instant
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Ticket Priority Changed
Triggers when ticket changes priority.
Trigger
Instant
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Ticket Tags Changed
Triggers when tags are changed in a ticket.
Trigger
Instant
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- IDRequired
- Requester email
- Requester name
- Ticket subject
- Message text
- Ticket priority
- Assigned team
- Private message
- Tags
- People in the loop
- Ticket followers (agents)
- Upload transaction ID
Action
Write
- IDRequired
- TagsRequired
Action
Write
- Transaction IDRequired
- File contentRequired
- File name
Action
Write
- ID
- Requester emailRequired
- Requester name
- Ticket subjectRequired
- Message textRequired
- Requester author
- Ticket priority
- Assigned team
- Private message
- Tags
- People in the loop
- Ticket followers (agents)
- Upload transaction ID
Action
Search or write

- Name and Phone numberRequired
Trigger
Instant
Try It
- Name and Phone numberRequired
Trigger
Instant
Try It
- UserRequired
- First Name
- Last Name
- Email
- Mobile phone
- Company
Action
Write
- UserRequired
- Name or phone to searchRequired
Action
Search
Ticket Assignment Changed
Triggers when ticket changes assignment.
Trigger
Instant
Try It
New Message in a Ticket
Triggers when there's a new message in a ticket.
Trigger
Instant
Try It
Ticket Status Changed
Triggers when ticket changes status.
Trigger
Instant
Try It
- Requester emailRequired
- Requester name
- Ticket subjectRequired
- Message textRequired
- Requester author
- Ticket priority
- Assigned team
- Private message
- Tags
- People in the loop
- Ticket followers (agents)
- Upload transaction ID
Action
Write
- IDRequired
- Ticket followers (agents)Required
Action
Write
- Ticket ID
Action
Write
- ID
- Requester email
Action
Search

About HelpDesk

HelpDesk is a ticketing software for effortless customer support

Learn more

Related categories

Customer Support

About Onoff Business

Onoff Business: No extra device, SIM card, or contract is needed. Make/receive calls, send SMS, receive voicemails, and manage contacts on mobile or web.

Learn more

Related categories

Productivity

Related Zap Templates

Create tickets in HelpDesk for new incoming calls in Onoff Business

Related Zap Templates

Create tickets in HelpDesk for new incoming calls in Onoff Business

HelpDesk + Onoff Business

Create tickets in HelpDesk for every new sms received in Onoff Business

Supported triggers and actions

New Incoming Call

New SMS Is Received

New Voicemail

Send a SMS

New Ticket

Ticket Followers Changed

Ticket Priority Changed

Ticket Tags Changed

Update Ticket / Send Reply

Add Tags to Ticket

Upload Attachment During Transaction

Find or Create Ticket

New Outgoing Call

New SMS Is Sent

Create Contact

Search Contacts

Ticket Assignment Changed

New Message in a Ticket

Ticket Status Changed

Create Ticket

Add Followers to Ticket

Create Upload Transaction

Find Tickets

About HelpDesk

Related categories

About Onoff Business

Related categories

Related Zap Templates

Related Zap Templates