Help Scout + Slack
Send Slack direct messages when new conversations are created in Help Scout
Stay on top of your customer support game with this efficient workflow. When a new conversation is initiated in Help Scout, a corresponding direct message is sent in Slack, ensuring you're always informed and ready to respond. This streamlines your customer service process, leaving no room for overlooked inquiries. Improve your response time and ensure good customer experience by employing this practical automation.
Stay on top of your customer support game with this efficient workflow. When a new conversation is initiated in Help Scout, a corresponding direct message is sent in Slack, ensuring you're always informed and ready to respond. This streamlines your customer service process, leaving no room for overlooked inquiries. Improve your response time and ensure good customer experience by employing this practical automation.
- When this happens...Conversation Created
Triggers when a new conversation is created.
- automatically do this!Send Direct Message
Sends a direct message to a user or yourself from the Slackbot. Can also schedule a message for later.
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MailboxRequired
Assigned User
Tag
Status
Custom Fields
Try ItMailbox
Try ItConversation IDRequired
TextRequired
User
First NameRequired
Last NameRequired
Email
Phone
Chat Handle
Social Profile
Website
Background
Organization
Location
Job Title
Address
Address
City
State / Province
Postal Code / ZIP Code
Country
MailboxRequired
Assigned User
Tag
Status
Custom Fields
Try ItMailboxRequired
Assigned User
Tag
Status
Custom Fields
Try ItSubjectRequired
MailboxRequired
Customer Label
Customer ID
Customer's Email
From User
Thread TypeRequired
TextRequired
StatusRequired
Assigned User
Tag
Cc
Bcc
Import OnlyRequired
Trigger Auto Reply
ConversationRequired
CustomerRequired
TextRequired
User
Create as DraftRequired
