Freshservice + Gravity Forms

Add notes to Freshservice tickets from new Gravity Forms submissions

Easily keep your customer service team updated with this workflow. When there's a new form submission in Gravity Forms, this automation adds notes to a ticket in Freshservice. This lets you seamlessly transfer important client information, enhancing your overall customer service efficiency.

Easily keep your customer service team updated with this workflow. When there's a new form submission in Gravity Forms, this automation adds notes to a ticket in Freshservice. This lets you seamlessly transfer important client information, enhancing your overall customer service efficiency.

  1. When this happens...
    Gravity FormsGravity Forms
    Form Submission

    Triggers when the specified form is submitted.

    TriggerInstant
  2. automatically do this!
    FreshserviceFreshservice
    Add Notes to a Ticket

    Add Private or Public notes to a Freshservice Support Ticket.

    ActionWrite
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Supported triggers and actions

    • FormRequired

    Action
    Write
  • Freshservice triggers, actions, and search

    New Ticket

    Triggers when there is a new ticket is created in Freshservice.

    Trigger
    Instant
    Try It
    • Ticket NoRequired

    • NotesRequired

    • PrivateRequired

    Action
    Write
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freshservice logo

About Freshservice

Freshservice is an online, cloud-based IT Helpdesk which is ITIL ready.

Related categories

  • Server Monitoring
gravity-forms logo
gravity-forms logo

About Gravity Forms

Gravity Forms is a premier WordPress plugin that makes it easy to create powerful forms on the fly.
Learn more

Related categories

  • Forms & Surveys
  • WordPress

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