Freshdesk + Timely Time Tracking

Create clients in Timely Time Tracking from new contacts in Freshdesk

This automation streamlines your client management by creating a new client in your Timely Time Tracking app each time a new contact is added in Freshdesk. This seamless data transfer helps in record-keeping, eliminates manual data entry, and ensures all your contact information is consistently updated in real-time, boosting your productivity and efficiency. Get your customer support and time tracking applications to work together harmoniously with this simple yet effective workflow.

When this happens...
New Contact
Triggers when a new customer is created.
TriggerInstant
automatically do this!
Create Client
Creates a Client
ActionWrite

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Supported triggers and actions

New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
Try It
New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant
Try It
Update Contact
Triggers when a user is updated.
Trigger
Instant
Try It
- NameRequired
- Description
- Notes
- Domains
Action
Write
- NameRequired
- Description
Action
Write

- SubjectRequired
- EmailRequired
- Name
- Type
- DescriptionRequired
- Priority
- CC Emails
- Responder ID
- Status
- Source
- Group ID
- Product ID
- Tags
- Internal Agent ID
- Due by
- First Response due by
Action
Write
- Ticket ID
- Name of the requester
- Requester ID
- Email address of the requester
- Facebook ID
- Phone
- Twitter ID
- External ID
- Subject
- Type
- Status
- Priority
- Description
- Responder ID
- Due by
- First response due by
- Group ID
- Parent ID
- Product ID
- Source
- Tags
- Company ID
- Internal Agent ID
- Internal Group ID
- Lookup Parameter
Action
Write

- EmailRequired
Action
Search
New Workspace
Triggers when a workspace is created.
Trigger
Polling
Try It
- WorkspaceRequired
Trigger
Polling
Try It
- WorkspaceRequired
Trigger
Polling
Try It
- WorkspaceRequired
- Entry typesRequired
Trigger
Instant
Try It
- WorkspaceRequired
- NameRequired
- External ID
Action
Write
- WorkspaceRequired
- NameRequired
- Client Identification Preference
- Client IdentificationRequired
- Project Description
- ColorRequired
- External ID
- Require a note to be added to each hour logged for this projectRequired
- User Identification Preference
- User Identification (Not Required for All Users)
- Hour Rate Type
- Hour Rate
- Budget Type
- Budget Amount
- Recurring Budget
- Tags
Action
Write
- WorkspaceRequired
- NameRequired
- EmailRequired
- RoleRequired
- Add person to all projects
- Projects
- Default billable rate
- Cost rate
Action
Write
- WorkspaceRequired
- Search Term CategoryRequired
- Search TermRequired
Action
Search
- WorkspaceRequired
- ClientRequired
- Search Term CategoryRequired
- Search TermRequired
Action
Search
- WorkspaceRequired
- Search Term CategoryRequired
- Search TermRequired
- NameRequired
- External ID
Action
Search or write
- WorkspaceRequired
- Search Term CategoryRequired
- Search TermRequired
- NameRequired
- EmailRequired
- RoleRequired
- Add person to all projects
- Projects
- Default billable rate
- Cost rate
Action
Search or write

New Contact
Triggers when a new customer is created.
Trigger
Instant
Try It
Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
Try It
- Ticket NoRequired
- NotesRequired
- PrivateRequired
Action
Write
- Forum CategoryRequired
- NameRequired
- TypeRequired
- VisibilityRequired
- Description
Action
Write
- Forum CategoryRequired
- ForumRequired
- TitleRequired
- Topic DescriptionRequired
- Sticky
- Locked
Action
Write
- NameRequired
- EmailRequired
- Address
- Description
- Phone
- Job Title
- Tags
Action
Write
- Stop on errorRequired
- HTTP MethodRequired
- URLRequired
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket IdRequired
Action
Search
- WorkspaceRequired
Trigger
Polling
Try It
- WorkspaceRequired
Trigger
Polling
Try It
- WorkspaceRequired
Trigger
Polling
Try It
- WorkspaceRequired
Trigger
Polling
Try It
- WorkspaceRequired
- Log time for another user
- DateRequired
- Note
- ProjectRequired
- Logged duration (in hours)Required
- Logged Duration (in minutes)Required
- Timestamp (Start)
- Timestamp (End)
- Planned duration (in hours)
- Planned duration (in minutes)
- Tags
- External ID
Action
Write
- WorkspaceRequired
- TitleRequired
- Description
- ProjectRequired
- Tags
- User
- Estimated effort of the task in minutesRequired
- Start dateRequired
- End dateRequired
Action
Write
- Api Docs Info
- Stop on errorRequired
- HTTP MethodRequired
- URLRequired
- Query string parameters
- Additional request headers
- Body
Action
Write
- WorkspaceRequired
- Tag List NameRequired
- Tag Name
Action
Search
- WorkspaceRequired
- Search Term CategoryRequired
- Search TermRequired
Action
Search
- WorkspaceRequired
- Client IdentificationRequired
- Search Term CategoryRequired
- Search TermRequired
- NameRequired
- Client Identification Preference
- Project Description
- ColorRequired
- External ID
- Require a note to be added to each hour logged for this projectRequired
- User Identification Preference
- User Identification (Not Required for All Users)
- Hour Rate Type
- Hour Rate
- Budget Type
- Budget Amount
- Recurring Budget
- Tags
Action
Search or write

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.