Freshdesk + SMS Masivos

Send SMS messages for new tickets in Freshdesk

Do teammates need notifications for new Freshdesk tickets? With this integration you'll keep updated anywhere you go by sending SMS messages to the number of your choice for every new ticket your receive on Freshdesk.

When this happens...
New Ticket
Triggers when there is a new ticket is created in Freshdesk.
TriggerInstant
automatically do this!
Send SMS
Send a SMS to your contacts.
ActionWrite

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Supported triggers and actions

New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
Try It
New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant
Try It
Update Contact
Triggers when a user is updated.
Trigger
Instant
Try It
- NameRequired
- Description
- Notes
- Domains
Action
Write
- NameRequired
- Description
Action
Write

- SubjectRequired
- EmailRequired
- Name
- Type
- DescriptionRequired
- Priority
- CC Emails
- Responder ID
- Status
- Source
- Group ID
- Product ID
- Tags
- Internal Agent ID
- Due by
- First Response due by
Action
Write
- Ticket ID
- Name of the requester
- Requester ID
- Email address of the requester
- Facebook ID
- Phone
- Twitter ID
- External ID
- Subject
- Type
- Status
- Priority
- Description
- Responder ID
- Due by
- First response due by
- Group ID
- Parent ID
- Product ID
- Source
- Tags
- Company ID
- Internal Agent ID
- Internal Group ID
- Lookup Parameter
Action
Write

- EmailRequired
Action
Search
New Contact
Triggers when a new contact is created.
Trigger
Instant
Try It
- Contact ListRequired
- NumberRequired
- Name
- Email
- Language
Action
Write
- WalletRequired
- Cashier or ManagerRequired
- Customer's Phone NumberRequired
- Customer's NameRequired
- Customer's Birthdate
Action
Write
- Loyalty CardRequired
- Customer's Phone NumberRequired
- Cashier or ManagerRequired
- Transaction's Amount
- Ticket
Action
Write
- Contact ListRequired
- NumberRequired
- Email
Action
Write
- WalletRequired
- Type of TransactionRequired
- Transaction's AmountRequired
- Cashier or ManagerRequired
- Customer's Phone NumberRequired
Action
Write
- Instance IdRequired
- Type of messageRequired
- NumberRequired
- MessageRequired
Action
Write

New Contact
Triggers when a new customer is created.
Trigger
Instant
Try It
Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
Try It
- Ticket NoRequired
- NotesRequired
- PrivateRequired
Action
Write
- Forum CategoryRequired
- NameRequired
- TypeRequired
- VisibilityRequired
- Description
Action
Write
- Forum CategoryRequired
- ForumRequired
- TitleRequired
- Topic DescriptionRequired
- Sticky
- Locked
Action
Write
- NameRequired
- EmailRequired
- Address
- Description
- Phone
- Job Title
- Tags
Action
Write
- Stop on errorRequired
- HTTP MethodRequired
- URLRequired
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket IdRequired
Action
Search
Update Contact
Triggers when a contact is updated.
Trigger
Instant
Try It
- Contact List NameRequired
- Contact List Description
- Custom Field 1
- Custom Field 2
- Custom Field 3
- Custom Field 4
Action
Write
- Loyalty CardRequired
- Cashier or ManagerRequired
- Customer's Phone NumberRequired
- Customer's NameRequired
- Customer's Birthdate
Action
Write
- WalletRequired
- Customer's Phone NumberRequired
- Cashier or ManagerRequired
- Type of TransactionRequired
- Ticket
Action
Write
- Contact ListRequired
Action
Write
- Campaign Name
- NumberRequired
- MessageRequired
Action
Write

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

Related categories

Customer Support

Similar apps

About SMS Masivos

SMS Masivos is a leading platform for sending bulk SMS messages towards all Latin American countries.

Related categories

Phone & SMS

Related Zap Templates

Add new contacts to SMS Masivos from new tickets in Freshdesk

Send WhatsApp messages via SMS Masivos for new tickets in Freshdesk

Freshdesk + SMS Masivos

Send SMS messages for new tickets in Freshdesk

New Ticket

New Ticket Note

Update Contact

Create Company

Create Forum Category

Create Ticket

Update Ticket

Find Contact

New Contact

Add Contact

Add Customer (Wallet)

Create Sale (Loyalty Card)

Delete Contact

Modify Points (Wallet)

Send Whatsapp Message

New Contact

Update Ticket

Add Notes to a Ticket

Create Forum

Create Forum Topic

Create Contact

API Request (Beta)

Find Ticket by Id

Update Contact

Add Contact List

Add Customer (Loyalty Card)

Create Sale (Wallet)

Delete Contact List

Send SMS

About Freshdesk

Related categories

Similar apps

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Help Scout

Mojo Helpdesk

About SMS Masivos

Related categories

Related Zap Templates

Related Zap Templates