Freshdesk + SafetyCulture

Create new Freshdesk tickets from completed SafetyCulture inspections

When an inspection is completed in SafetyCulture, streamline your workflow by creating a ticket in Freshdesk. This automation instantly forms a new ticket in Freshdesk, saving time and ensuring no crucial safety report gets missed. Enhance your customer service process by quickly addressing issues identified during inspections.

When this happens...
Inspection Completed
Triggers when an inspection from a selected template is completed.
TriggerPolling
automatically do this!
Create Ticket
Create a ticket in Freshdesk for your domain.
ActionWrite

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Supported triggers and actions

Action Created
Triggers when an action is created.
Trigger
Polling
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Any Inspection Completed
Triggers when any inspection is completed.
Trigger
Polling
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- Template NameRequired
Trigger
Polling
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- Inspection IDRequired
- Export IDRequired
Action
Write
- InspectionRequired
- User ID(s)
- Group(s)
- User ID(s)
- Group(s)
- User ID(s)
- Group(s)
Action
Write

- Inspection IDRequired
- Inspection report formatRequired
- Report layout
Action
Write
New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
Try It

New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant
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Update Contact
Triggers when a user is updated.
Trigger
Instant
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- NameRequired
- Description
- Notes
- Domains
Action
Write
- NameRequired
- Description
Action
Write
- SubjectRequired
- EmailRequired
- Name
- Type
- DescriptionRequired
- Priority
- CC Emails
- Responder ID
- Status
- Source
- Group ID
- Product ID
- Tags
- Internal Agent ID
- Due by
- First Response due by
Action
Write
- Ticket ID
- Name of the requester
- Requester ID
- Email address of the requester
- Facebook ID
- Phone
- Twitter ID
- External ID
- Subject
- Type
- Status
- Priority
- Description
- Responder ID
- Due by
- First response due by
- Group ID
- Parent ID
- Product ID
- Source
- Tags
- Company ID
- Internal Agent ID
- Internal Group ID
- Lookup Parameter
Action
Write
- EmailRequired
Action
Search

Any Inspection Completed (Advanced)
Triggers when any inspection is completed. Advanced provides additional fields.
Trigger
Polling
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- TemplateRequired
Trigger
Polling
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- Inspection IDRequired
Action
Write
- Inspection IDRequired
Action
Write
- TemplateRequired
Action
Write
- Email addressRequired
Action
Search
New Contact
Triggers when a new customer is created.
Trigger
Instant
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Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
Try It
- Ticket NoRequired
- NotesRequired
- PrivateRequired
Action
Write
- Forum CategoryRequired
- NameRequired
- TypeRequired
- VisibilityRequired
- Description
Action
Write
- Forum CategoryRequired
- ForumRequired
- TitleRequired
- Topic DescriptionRequired
- Sticky
- Locked
Action
Write
- NameRequired
- EmailRequired
- Address
- Description
- Phone
- Job Title
- Tags
Action
Write
- Stop on errorRequired
- HTTP MethodRequired
- URLRequired
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket IdRequired
Action
Search

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

Related categories

Customer Support

Similar apps

About SafetyCulture

SafetyCulture (formerly iAuditor) is a business platform to conduct inspections, capture issues, manage tasks, communicate clearly and train working teams.

Learn more

Related categories

Product Management

Related Zap Templates

Create new tickets in Freshdesk for new actions in SafetyCulture

Related Zap Templates

Create new tickets in Freshdesk for new actions in SafetyCulture

Freshdesk + SafetyCulture

Create new Freshdesk tickets from completed SafetyCulture inspections

Action Created

Any Inspection Completed

Inspection Completed

Get Exported Inspection Report

Share Inspection

Start Inspection Report Export

New Ticket

New Ticket Note

Update Contact

Create Company

Create Forum Category

Create Ticket

Update Ticket

Find Contact

Any Inspection Completed (Advanced)

Inspection Completed (Advanced)

Create Inspection Edit Link

Create Public Inspection Report Link

Start Inspection

Find User

New Contact

Update Ticket

Add Notes to a Ticket

Create Forum

Create Forum Topic

Create Contact

API Request (Beta)

Find Ticket by Id

About Freshdesk

Related categories

Similar apps

Zendesk

Help Scout

Mojo Helpdesk

About SafetyCulture

Related categories

Related Zap Templates

Related Zap Templates