Freshdesk + Pipefy

Create new Freshdesk tickets from updated done cards in Pipefy

Stay on top of your support requests with this seamless workflow. When a task reaches the Done Card stage in Pipefy, a new support ticket is instantly created in Freshdesk. This ensures that every completed task in Pipefy prompts immediate solutions in Freshdesk, keeping your customer support process efficient and responsive. Save time and improve team productivity with this handy automation.

When this happens...
Done Card
Triggers when a card is done.
TriggerInstant
automatically do this!
Create Ticket
Create a ticket in Freshdesk for your domain.
ActionWrite

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Supported triggers and actions

- PipeRequired
Trigger
Instant
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- PipeRequired
Trigger
Instant
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- PipeRequired
Trigger
Instant
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- PipeRequired
Trigger
Instant
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- Table
Trigger
Instant
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- Pipe
- Card IdRequired
- Phase IdRequired
Action
Write
- Pipe
- FieldRequired
- Card IdRequired
- Field Type
Action
Write

- PipeRequired
- Title
- Assignee Ids
- Label Ids
Action
Search
- PipeRequired
- Title
- Assignee Ids
- Label Ids
Action
Search or write
New Contact
Triggers when a new customer is created.
Trigger
Instant
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Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
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- Ticket NoRequired
- NotesRequired
- PrivateRequired
Action
Write
- Forum CategoryRequired
- NameRequired
- TypeRequired
- VisibilityRequired
- Description
Action
Write
- Forum CategoryRequired
- ForumRequired
- TitleRequired
- Topic DescriptionRequired
- Sticky
- Locked
Action
Write
- NameRequired
- EmailRequired
- Address
- Description
- Phone
- Job Title
- Tags
Action
Write
- Stop on errorRequired
- HTTP MethodRequired
- URLRequired
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket IdRequired
Action
Search

- PipeRequired
Trigger
Instant
Try It
- PipeRequired
Trigger
Instant
Try It
- PipeRequired
Trigger
Instant
Try It
- Table
Trigger
Instant
Try It
- PipeRequired
Action
Write
- TableRequired
Action
Write
- Stop on errorRequired
- HTTP MethodRequired
- URLRequired
- Query string parameters
- Additional request headers
- Body
Action
Write
- TableRequired
- Record TitleRequired
Action
Search
New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
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New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant
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Update Contact
Triggers when a user is updated.
Trigger
Instant
Try It
- NameRequired
- Description
- Notes
- Domains
Action
Write
- NameRequired
- Description
Action
Write
- SubjectRequired
- EmailRequired
- Name
- Type
- DescriptionRequired
- Priority
- CC Emails
- Responder ID
- Status
- Source
- Group ID
- Product ID
- Tags
- Internal Agent ID
- Due by
- First Response due by
Action
Write
- Ticket ID
- Name of the requester
- Requester ID
- Email address of the requester
- Facebook ID
- Phone
- Twitter ID
- External ID
- Subject
- Type
- Status
- Priority
- Description
- Responder ID
- Due by
- First response due by
- Group ID
- Parent ID
- Product ID
- Source
- Tags
- Company ID
- Internal Agent ID
- Internal Group ID
- Lookup Parameter
Action
Write
- EmailRequired
Action
Search

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

Related categories

Customer Support

Similar apps

About Pipefy

The easy button for processes and workflows Easily organize and run all your processes in one place, leaving the inefficient patchwork of apps, forms, spreadsheets and e-mail threads forever in the past

Learn more

Related categories

Project Management

Related Zap Templates

Update Freshdesk tickets and create Pipefy cards simultaneously

Add notes in Freshdesk tickets when cards are moved in Pipefy

Freshdesk + Pipefy

Create new Freshdesk tickets from updated done cards in Pipefy

Done Card

Expired Card

Late Card

New Card

Updated Record Field

Move Card

Update Card Field

Find Card

Find or Create Card

New Contact

Update Ticket

Add Notes to a Ticket

Create Forum

Create Forum Topic

Create Contact

API Request (Beta)

Find Ticket by Id

Overdue Card

Updated Card Field

Moved Card

New Database Record

Create Card

Create Record

API Request (Beta)

Find Database Records

New Ticket

New Ticket Note

Update Contact

Create Company

Create Forum Category

Create Ticket

Update Ticket

Find Contact

About Freshdesk

Related categories

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About Pipefy

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Related Zap Templates

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