Freshdesk + Jibble

Create Jibble activities for new Freshdesk tickets

Streamline your support tasks with this efficient workflow. When a new ticket arrives in Freshdesk, it immediately prompts Jibble to create an activity, saving you the need to manually transfer information between these platforms. This automation ensures that every support ticket is accurately documented in your activity tracking system in real-time, enhancing your team's productivity and response efficiency.

When this happens...
New Ticket
Triggers when there is a new ticket is created in Freshdesk.
TriggerInstant
automatically do this!
Create Activity
Creates an Activity.
ActionWrite

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Supported triggers and actions

New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
Try It
New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant
Try It
Update Contact
Triggers when a user is updated.
Trigger
Instant
Try It
- NameRequired
- Description
- Notes
- Domains
Action
Write
- NameRequired
- Description
Action
Write

- SubjectRequired
- EmailRequired
- Name
- Type
- DescriptionRequired
- Priority
- CC Emails
- Responder ID
- Status
- Source
- Group ID
- Product ID
- Tags
- Internal Agent ID
- Due by
- First Response due by
Action
Write
- Ticket ID
- Name of the requester
- Requester ID
- Email address of the requester
- Facebook ID
- Phone
- Twitter ID
- External ID
- Subject
- Type
- Status
- Priority
- Description
- Responder ID
- Due by
- First response due by
- Group ID
- Parent ID
- Product ID
- Source
- Tags
- Company ID
- Internal Agent ID
- Internal Group ID
- Lookup Parameter
Action
Write

- EmailRequired
Action
Search
New Clock-Out
Triggers when someone clocks-out.
Trigger
Polling
Try It
New Client
Triggers when a new client is created.
Trigger
Polling
Try It
New Group
Triggers when a new group is created.
Trigger
Polling
Try It
New Person
Triggers when a new member is added.
Trigger
Polling
Try It
New TimeEntry Record
Triggers when someone clocks-in, clocks-out or go on break.
Trigger
Polling
Try It
New or Update Group
Triggers when a new group is created or updated.
Trigger
Polling
Try It
New or Update Location
Triggers when a new location is created or updated.
Trigger
Polling
Try It
Go on Break
Triggers when someone is on break.
Trigger
Polling
Try It
New or Update Project
Triggers when a project is created or updated.
Trigger
Polling
Try It
- PersonRequired
- Note for Clock out
Action
Write
- NameRequired
- Code
Action
Write
- NameRequired
- AddressRequired
- GeoFence radius
- GeoFence radius units
- Coordinates latitude
- Coordinates longitude
Action
Write
- Full NameRequired
- Email
- Phone Number
- Group
- Schedule
- Code
Action
Write
- New Member EmailRequired
- New Member Full NameRequired
- code
Action
Write
- ClientRequired
- Name
- Code
Action
Write
- LocationRequired
- Name
- Address
- GeoFence radius
- GeoFence units
- Coordinates latitude
- Coordinates longitude
Action
Write
- Activity NameRequired
Action
Search
- Group NameRequired
Action
Search
- Location NameRequired
Action
Search
- Person emailRequired
Action
Search
- Project NameRequired
Action
Search
- PeriodRequired
- Start DateRequired
- Person
Action
Search
- NameRequired
- Code
Action
Search or write
- Group IdRequired
- NameRequired
- Schedule
Action
Search or write
- Location IdRequired
- NameRequired
- AddressRequired
- GeoFence radius
- GeoFence radius units
- Coordinates latitude
- Coordinates longitude
Action
Search or write
- Person IdRequired
- Full NameRequired
- Email
- Phone Number
- Group
- Schedule
- Code
Action
Search or write

New Contact
Triggers when a new customer is created.
Trigger
Instant
Try It
Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
Try It
- Ticket NoRequired
- NotesRequired
- PrivateRequired
Action
Write
- Forum CategoryRequired
- NameRequired
- TypeRequired
- VisibilityRequired
- Description
Action
Write
- Forum CategoryRequired
- ForumRequired
- TitleRequired
- Topic DescriptionRequired
- Sticky
- Locked
Action
Write
- NameRequired
- EmailRequired
- Address
- Description
- Phone
- Job Title
- Tags
Action
Write
- Stop on errorRequired
- HTTP MethodRequired
- URLRequired
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket IdRequired
Action
Search
New Activity
Triggers when a new activity is created.
Trigger
Polling
Try It
New Clock-In
Triggers when someone clocks-in.
Trigger
Polling
Try It
New Location
Triggers when a new location is created.
Trigger
Polling
Try It
New Project
Triggers when a new project is created.
Trigger
Polling
Try It
New or Update Client
Triggers when a new client is created or updated.
Trigger
Polling
Try It
New or Update Manual Time Entry
Triggered when manual time entry is added for member
Trigger
Polling
Try It
New or Update Person
Triggers when a new member is added or updated.
Trigger
Polling
Try It
New or Update Activity
Triggers when an activity is created or updated.
Trigger
Polling
Try It
- PersonRequired
- Activity
- Project
- Note
Action
Write
- NameRequired
- Description
- Code
- Color
Action
Write
- NameRequired
- Schedule
Action
Write
- Person IdRequired
- DateRequired
- HoursRequired
- MinutesRequired
- Activity Id
- Project Id
- Note
Action
Write
- NameRequired
- Code
- Description
- Client
- Location
Action
Write
- ActivityRequired
- Archive Activity
Action
Write
- GroupRequired
- Name
- Schedule
Action
Write
- Project IDRequired
- Archive Project
Action
Write
- Client NameRequired
Action
Search
- Group IdRequired
Action
Search
- Location IdRequired
Action
Search
- Person IdRequired
Action
Search
- Start DateRequired
- End DateRequired
Action
Search
- NameRequired
- Description
- Code
- Color
Action
Search or write
- NameRequired
- Schedule
Action
Search or write
- NameRequired
- AddressRequired
- GeoFence radius
- GeoFence radius units
- Coordinates latitude
- Coordinates longitude
Action
Search or write
- EmailRequired
- Full NameRequired
- Phone Number
- Group
- Schedule
- Code
Action
Search or write
- NameRequired
- Code
- Description
- Client
- Location
Action
Search or write

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

Related categories

Customer Support

Similar apps

About Jibble

Jibble is a free time & attendance software built to help businesses track time, manage payroll, monitor projects, and boost productivity - all in one platform.

Learn more

Related categories

Time Tracking Software

Related Zap Templates

Add notes to Freshdesk tickets for new or updated manual time entries in Jibble

Related Zap Templates

Add notes to Freshdesk tickets for new or updated manual time entries in Jibble

Freshdesk + Jibble

Create Jibble activities for new Freshdesk tickets

New Ticket

New Ticket Note

Update Contact

Create Company

Create Forum Category

Create Ticket

Update Ticket

Find Contact

New Clock-Out

New Client

New Group

New Person

New TimeEntry Record

New or Update Group

New or Update Location

Go on Break

New or Update Project

Clock Out

Create Client

Create Location

Create Person

Create Person and Send Invite

Update Client

Update Location

Find Activity

Find Group

Find Location

Find Person

Find Project

Find Timesheets Summary

Find or Create Client

Find or Create Group

Find or Create Location

Find or Create Person

New Contact

Update Ticket

Add Notes to a Ticket

Create Forum

Create Forum Topic

Create Contact

API Request (Beta)

Find Ticket by Id

New Activity

New Clock-In

New Location

New Project

New or Update Client

New or Update Manual Time Entry

New or Update Person

New or Update Activity

Clock In

Create Activity

Create Group

Create Manual Time Entry

Create Project

Update Activity

Update Group

Update Project

Find Client

Find Group by Group Id

Find Location by Location Id

Find Person by Person Id

Find Timesheets Report as a CSV

Find or Create Activity

Find or Create Group

Find or Create Location

Find or Create Person

Find or Create Project

About Freshdesk

Related categories

Similar apps

Zendesk

Help Scout

Mojo Helpdesk

About Jibble

Related categories

Related Zap Templates

Related Zap Templates