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Fireflies.ai + Halo Service Solutions

Create new Halo Service Solutions tickets from new Fireflies.ai meetings

Streamline your customer service management with this reliable workflow. Whenever a new meeting is scheduled in Fireflies.ai, a ticket is created in Halo Service Solutions, providing you instant awareness and action capabilities. No more manual ticket creation or tracking ever again. Enhance your customer service efficiency and reaction time with this hassle-free automation.

Streamline your customer service management with this reliable workflow. Whenever a new meeting is scheduled in Fireflies.ai, a ticket is created in Halo Service Solutions, providing you instant awareness and action capabilities. No more manual ticket creation or tracking ever again. Enhance your customer service efficiency and reaction time with this hassle-free automation.

  1. When this happens...
    Fireflies.aiFireflies.ai
    New Meeting

    Triggers when a new meeting with transcripts is created.

    TriggerInstant
  2. automatically do this!
    Halo Service SolutionsHalo Service Solutions
    Create Ticket

    Creates a new Ticket in Halo.

    ActionWrite
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Supported triggers and actions

    • Audio URL LinkRequired

    • TitleRequired

    • Participant Name

    • Participant Email

    • Participant Phone

    Action
    Write

    • Meeting IdRequired

    • Transcript Format

    • Include Speaker Names

    • Include Timestamps

    • Notes List Format

    • Custom Topics to Include

    Action
    Search

    • DescriptionRequired

    • Customer

    • Site

    • End User

    • Ticket Type

    • Status

    • Service Level Agreement

    • Priority

    • Team

    • Agent

    Trigger
    Instant
    Try It

    • NameRequired

    • Top Level

    • Important Customer

    • Site Name

    • Phone Number

    • Address Line 1

    • Address Line 2

    • Address Line 3

    • Address Line 4

    • Postcode

    • Contact Name

    • Contact Email Address

    Action
    Write
fireflies logo
fireflies logo

About Fireflies.ai

Automatic notes from every meeting. Fireflies dials into your call to take notes. Automate actions by setting custom commands and alerts.

Related categories

  • Transcription
halo-service-solutions logo
halo-service-solutions logo

About Halo Service Solutions

Halo Service Solutions is a UK based company, which provides Service Desk, ITSM and PSA software solutions.

Related categories

  • Project Management