Microsoft Excel + TOPdesk
Create rows in Microsoft Excel when new incidents are reported in TOPdesk
Improve your response time to operational mishaps by streamlining your workflow. This automation initiates whenever a new incident is recorded in TOPdesk. It promptly appends the details as a new row in a designated Microsoft Excel table. This solution keeps your information organized and readily available for further analysis or reporting, simplifying your incident management process.
Improve your response time to operational mishaps by streamlining your workflow. This automation initiates whenever a new incident is recorded in TOPdesk. It promptly appends the details as a new row in a designated Microsoft Excel table. This solution keeps your information organized and readily available for further analysis or reporting, simplifying your incident management process.
- When this happens...New Incident
Triggers when a new incident is created.
- automatically do this!Add Row to Table
Adds a new row to the end of a specific table.
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Trigger ConditionRequired
Status (First or second line)Required
Category
Subcategory
Operator Group
Supplier
Try ItTrigger ConditionRequired
External Number Filled Condition
Level (First or second line)Required
Entry type
Call type
Category
Subcategory
Impact
Urgency
Priority
Operator Group
Supplier
Status (Processing Status)
Try ItTrigger ConditionRequired
External Number Filled Condition
Level (First or second line)Required
Entry type
Call Type
Category
Subcategory
Impact
Urgency
Priority
Operator Group
Supplier
Status (Processing Status)
Try ItIncident NumberRequired
Brief description
Action
Set action invisible for caller
External Number
Category
Subcategory
Impact
Urgency
Priority
Target Date
Operator Group
Status
Closure code
Feedback Rating
Feedback Message
Id
Type
Date
Operator Group
Try ItOperator Group
Try ItIncident status
Caller TypeRequired
Brief description
Request
Action
Set action invisible for caller
Entry type
Call type
Category
Subcategory
External Number
Impact
Urgency
Priority
Operator group
Processing Status
Closure code
Supplier
Feedback Rating
Feedback Message
Major Call
Linked to Major Call
Id
Type
Date
Incident numberRequired
Invisible for caller
