Discord + TOPdesk

Create Discord channel messages for new TOPdesk first line incidents

Stay informed about new first line incidents in TOPdesk with this efficient workflow. Whenever a new incident occurs, a message will be sent to a specified Discord channel, ensuring that your team is notified and can quickly address the issue. Keep everyone on the same page and improve your incident response time with this seamless integration.

When this happens...
New First Line Incident
Triggers when a new first line incident is created.
TriggerPolling
automatically do this!
Send Channel Message
Post a new message to a specific #channel you choose.
ActionWrite

Start free with email

Start free with Google

Start free with email

Start free with Google

Free forever for core features
14 day trial for premium features & apps

Supported triggers and actions

- Trigger ConditionRequired
- Status (First or second line)Required
- Category
- Subcategory
- Operator Group
- Supplier
Trigger
Polling
Try It
- Trigger ConditionRequired
- External Number Filled Condition
- Level (First or second line)Required
- Entry type
- Call type
- Category
- Subcategory
- Impact
- Urgency
- Priority
- Operator Group
- Supplier
- Status (Processing Status)
Trigger
Polling
Try It
- Trigger ConditionRequired
- External Number Filled Condition
- Level (First or second line)Required
- Entry type
- Call Type
- Category
- Subcategory
- Impact
- Urgency
- Priority
- Operator Group
- Supplier
- Status (Processing Status)
Trigger
Polling
Try It
- Incident NumberRequired
- Brief description
- Action
- Set action invisible for caller
- External Number
- Category
- Subcategory
- Impact
- Urgency
- Priority
- Target Date
- Operator Group
- Status
- Closure code
- Feedback Rating
- Feedback Message
- Id
- Type
- Date
Action
Write
- Name
Action
Search

- Incident NumberRequired
Action
Search
New User Added
Triggers when a new user joins the Discord Server.
Trigger
Polling
Try It

- Forum ChannelRequired
Trigger
Polling
Try It
- Channel typeRequired
- Member
Trigger
Polling
Try It
- UserRequired
- RoleRequired
Action
Write
- UserRequired
- RoleRequired
Action
Write
- ChannelRequired
- Message TextRequired
- Ping Username, Role and everyone mentions?
- Text to Speech
- Bot Name
- Bot Icon
- File Attachments
- Filename for Attachments
Action
Write
- Forum ChannelRequired
- Forum PostRequired
- Message contentRequired
- Ping Username, Role and everyone mentions?
- Text to Speech
- Bot Name
- Bot Icon
Action
Write
- Channel NameRequired
Action
Search

- Operator Group
Trigger
Polling
Try It
- Operator Group
Trigger
Polling
Try It
- Incident status
- Caller TypeRequired
- Brief description
- Request
- Action
- Set action invisible for caller
- Entry type
- Call type
- Category
- Subcategory
- External Number
- Impact
- Urgency
- Priority
- Operator group
- Processing Status
- Closure code
- Supplier
- Feedback Rating
- Feedback Message
- Major Call
- Linked to Major Call
- Id
- Type
- Date
Action
Write
- Incident numberRequired
- Invisible for caller
Action
Search
- SurnameRequired
Action
Search
- ChannelRequired
Trigger
Polling
Try It
- Channel typeRequired
- Emoji
- Limitation Notice
Trigger
Polling
Try It
- Forum Channel
- Ignore previously archived Posts?Required
Trigger
Polling
Try It
Role Assigned to User
Triggers when a role is assigned to a user.
Trigger
Polling
Try It
- Forum ChannelRequired
- Post nameRequired
- Initial message contentRequired
- Ping Username, Role and everyone mentions?
- Text to Speech
- Bot Name
- Bot Icon
Action
Write
- ChannelRequired
- New NameRequired
Action
Write
- Dm Bot Info
- UserRequired
- Message TextRequired
- Ping Username, Role and everyone mentions?
- Text to Speech
Action
Write
- Api Docs Info
- Stop on errorRequired
- HTTP MethodRequired
- URLRequired
- Query string parameters
- Additional request headers
- Body
Action
Write
- UsernameRequired
Action
Search

About Discord

Discord is an all-in-one voice and text chat for gamers.

Learn more

Related categories

Team Chat

Similar apps

About TOPdesk

Get service departments working together. Easily connect with customers, and exceed their expectations every single time. All thanks to TOPdesk’s Enterprise Service Management Platform.

Related categories

IT Operations

Discord + TOPdesk

Create Discord channel messages for new TOPdesk first line incidents

Supported triggers and actions

New Major Incident

New Incident

Updated Incident

Update Incident

Find Branch

Find Incident

New User Added

New Forum Message

New Mention

Add Role

Remove User Role

Send Channel Message

Send message in Forum Post

Find Channel

New First Line Incident

New Second Line Incident

Create an Incident

Find Last Action

Find Person

New Message Posted to Channel

New Reaction on Message

New Forum Post

Role Assigned to User

Create new Forum Post

Rename Channel

Send Direct Message

API Request (Beta)

Find User

About Discord

Related categories

Similar apps

Slack

Microsoft Teams

Twitch

About TOPdesk

Related categories